The Napier at Kimpton Margot Sydney
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339 Pitt Street, Sydney New South Wales 2000, Australia
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Reviews for Kimpton Margot Sydney
Cartick Sub
I stayed at the Kimpton Margot Sydney for six nights in January 2026 in a King Bed Essential room. First of all, the hotel has a superb location. It's a short walk to the George Street tram line, Town Hall and Gadigal train stations and various bus stands. The hotel building, constructed in the 1930s, was originally the headquarters of the local water board. When it was converted into a hotel, the art deco style of its era was retained. The lobby area is spectacular, with pink granite columns and plenty of seating. My room, despite being one of the basic types, was spacious and beautifully furnished and presented, with blue and gold carpet, brass lamps and dark wood cabinetry. I particularly liked the extensive storage in the form of many cupboards, shelves and drawers. The room had the latest technology, with electronically controlled lights and a Samsung tablet that contained hotel information. You could use the tablet to order room service, contact reception and so on. My only negative comment about the room is the shower was the handheld type and didn't have the best water pressure. All reception and dining/bar staff I interacted with were polite, efficient and helpful. There was a minor issue one morning when a staff member kind of barged into my room to check the mini bar. I reported this to reception on check-out and they were very apologetic, promised to escalate the matter internally and gave me a credit against some food expenses on my bill.
Deininger Vermögensverwaltung GmbH
The hotel is absolutly beautifully designed and the rooms are very, very nice. The location is pleasant and the staff is generally very friendly. Unfortunately, the breakfast was a clear weak point. On all four mornings we left the restaurant still feeling hungry. The à la carte breakfast was nicely presented and tasted good, but the portions were very small. For a hotel of this standard, the quantity is not sufficient. In addition, the morning service was slow. We often had to wait a long time for coffee and for service overall. Especially at breakfast, a smooth and attentive service is important. With better organization and more generous portions, the breakfast experience could match the otherwise positive overall impression of the hotel
Martin G
This is an IHG. hotel, well-located in Pitt Street near Bathurst Street, with a second exit off Bathurst Street for those walking to Town Hall Station or the light rail; both, only a couple of minutes away. Hotel has a grand feel with elevators in the foyer before you enter to go to reception which means that you don’t have to go into the hotel proper on your way to your room. Rooms are a good standard and well-appointed. We arrived early for check -in and needed to change for a lunch booking-our room wasn’t ready. Shout-out to Chelsea who chased up housekeeping and got us early access for which we were really grateful. We were pushed for time and Chelsea again came to our assistance in not just arranging our cab, but phoning us to advise that the cab had arrived. Her customer service was exceptional…many thanks. We originally did not book breakfast which is a bit on the pricey side but in the end relented, and then realised why we had originally decided against it. Breakfast is a bit of a strange concept where you can have a coffee with a pastry or a small fruit bowl, and the choice of a main. No buffet, no cereals; and, not to my liking but that’s me. Next time I will consider other breakfast options. A nice city hotel, where we experienced excellent service, a good standard of comfortable room in a great location. Recommended.
Ali Sadighian
I wish I could give Kimpton 5 star but the service was a letdown (for 5 stars to be clear). First the good, the room itself was great. It didn't have any special view (inner courtyard) but that is fine (not all room have great view) the design of the room and spacious bathroom were really good. Getting them high mark but they had missed some details that denies them the 5th star. The ironing board should have been replaced years ago. It was very old and cloth cover was so dirty you wouldn't want to put anything on it. The food was good. They had a decent menu for room service. All this said the major problem was service. For a 5-star hotel I expect 5-star service which means when things go wrong they shine through (base service is given). I needed emergency dry cleaning for a suit on 6pm (Jan 1) for an event 5pm day after (Jan 2) when I asked them they said because it's a holiday they cannot do it. I then asked if they have a lint removed and again they didn't help. For the suit the day after early morning I walked across street to the a dry cleaning and paid extra and got same day service and for lint removed I googled and found I can buy it about 5min walking distance. A 5-star hotel should be able to handle emergency dry cleaning and a lint remover if someone who has not been to Australia ever can figure it out on his own. As a 5th star hotel no one expect them to be cheap so offering such services at a commensurate fee is expected. They boast their architecture a lot which is nice but again it's not like I prefer architecture over actual service.
Kate East
Great hotel. The service was really good, quick and helpful. Shout out for Jamie (in the hat) who advised where to access medical help locally. Location was good. Bar reasonably priced and good atmosphere. All staff very attentive. Recommend. We returned three times over the month of Jan 26
Other spaces at this venue
The Hammond Room
The Mezzanine
The Upton
Luke's Kitchen
The Atrium
The Hammond Room 1
The Hammond Room 2 or 3
