Rosehill Room at Mercure Sydney Parramatta
106 Hassall St, Rosehill NSW 2142, Australia
Contact Mercure Sydney Parramatta
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Reviews for Mercure Sydney Parramatta
John Lambert
This hotel is clearly in need of some light renovation, which is happening so the reviews should improve soon. The reception staff were great, and the breakfast was above average - fresh and tasty. At the rates I paid I would say this was good value for money. Once the renovations are done it will probably be a great place to stay.
Matt A
The toilet flush is not working, the air conditioning blows cold air, the controller on the wall doesn't work, and the buttons are broken. I had to speak to two people overnight to get a response and ended up going down to the reception. I finally spent the night in a freezing cold room. No room change option was offered last night as there was only one night manager on his own and the reception was unattended. This is one of the worst nights I have spent in any of Accor's hotels.
Valeria Rojo
We stayed at this hotel for four nights and overall had a very pleasant experience. The bed was extremely comfortable and the pillows were great as well, which made it very easy to rest after a long day. The room had a good amount of space and included everything we needed for our stay. Housekeeping came every day to clean the room, which we appreciated. However, on the second day we found a vape and a clothing tag under the bed, which looked like it had been left from a previous guest. Aside from that, the staff were very friendly and helpful during our stay. The location is also very convenient. There is a bus station right in front of the hotel, and nearby you can find McDonald's, KFC and Woolworths. Behind the hotel, about one block away, there is also a tram station that takes you to Westfield Parramatta in only two tram stops. The pool and tennis court are nice amenities, although they could probably use a bit of renovation. Overall we had a comfortable stay and enjoyed the location and service.
Alex Zhn
I’d like to pass on my appreciation to the blonde lady with glasses who served me and my partner around 9am today on29 March at the cafe (outside the restaurant). Even though she was clearly very busy, she approached us with such friendliness and genuine warmth. Her service made us feel welcome straight away, and the coffee she made was absolutely amazing — easily one of the best we’ve had in a long time. Please let her know that her kindness and professionalism truly made my morning. She turned a simple coffee run into a great start to the day.
Zion Thomas
The location is good — unfortunately, that’s the only positive thing I can say about this hotel. I stayed here for work and will not be returning. The rooms are outdated and did not feel properly cleaned. Overall presentation and maintenance were quite disappointing. The buffet breakfast was extremely limited. It felt more like a “fruit buffet” than a proper breakfast — there was very little variety beyond fruit, which was underwhelming. The most frustrating part of the stay was trying to contact reception. Each time I called, I was placed in a phone queue and had to wait, which felt more like calling a corporate office than speaking to a hotel front desk. When I went down in person to ask about it, I was simply told they were busy. For the price charged, the experience does not justify the cost. I’m confident there are other nearby hotels that offer much better service and value for money.
Other spaces at this venue
Canterbury Room
