Marsden Room at Holiday Inn Parramatta
Price on request
18-40 Anderson St, Parramatta NSW 2150, Australia
Contact Marsden Room
Usually responds within 24 hours
Room Layouts & Capacity
Amenities & Extras
Food & Beverage
Audio Visual Equipment (AV)
Other Amenities & Extras
Reviews for Holiday Inn Parramatta
Komal Gill
We had a fantastic experience during our three night stay. The front desk staff were friendly and approachable. They were able to accommodate us when our flight landed early with an early check-in. They also offered us complimentary breakfast for signing up for their rewards program. The room was clean and equipped with modern technology, including a wireless phone charger. The daily housekeepers did a wonderful job and kept the room clean and stocked. The hotel is situated close to the train station, so we had no problem getting around. Overall, we had a pleasant experience.
Felicity Wales (Nomadic by Design)
Location is the best in Parramatta. Plenty if great restaurants nearby. Over the road from our local PJs pub and a short walk to explore the delicious delights of Little India. Rooms are comfy and clean. Trains and ferries are in easy reach to take you into the city. It really is a great place to be.
Wilbur
I checked into the holiday inn last night. My reservation is for a standard room. I didn't ask for it, but a friendly staff member was kind enough to upgrade the room directly for me. This upgraded room has a living room and a bedroom. As soon as we walked in the door we smelled a musty smell but we didn't know why it was there. Around 12 p.m., we started taking off our shoes to get ready for the shower. We walked barefoot and found half the living room carpet was wet. That's where the bad smell comes from. We found the staff, who said the water from the toilet had seeped into the living room. And gave us a solution, change the room or give us a discount. That night we had already put our clothes in the closet and our toiletries and skincare products in the bathroom. It'll be a hassle to change rooms again. We need to pack everything. Let's choose discount. When we checked out the next morning, something unpleasant happened. We spoke to an Indian manager whose first name is M, who at first feigned ignorance to inquire about the night's events. Then he told us that there couldn't be any discount and that we had been given the option to change rooms last night. The point is that the attitude is consistently bad, unapologetic and impatient. The solution given by the staff last night is completely at odds with what he said. All the other staff I met at the holiday inn were friendly, but the manager made us very sad and angry. I think service attitude is very important to customers. I have checked out so far, and the $100 deposit I paid was also deducted. I will update my comment if it is returned later, but if it is not returned, then this hotel is really horrible, withholding my deposit without causing any damage to my room. If the deposit is not returned, I will go through the government process to ask for the return of my deposit.
M S
Location and price can't be beaten. Walking distance to the train station, very polite and friendly staff. Breakfast buffet was good, only reason didn't give 5 stars was that the bathrooms in the suites are a little old and tired, whilst being perfectly serviceable and clean.
Kellie Finn
Fabulous service and very clean. We stayed with a group of over 80 people from sapphire coast netball association. We can not speak highly enough about this place. They’re opened the breakfast area early to accommodate our early starts, everyone was super friendly and the service from ALL the staff was second to none. The accomodation is close to shopping and the train and bus station, it is quiet and the heated pool was an added bonus even in winter. Only comment would be that it needs a laundry. Thank you Holiday Inn Parramatta, we will be returning!!!