Miller I at Vibe Hotel North Sydney
Price on request
171 Pacific Hwy, North Sydney NSW 2060
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Reviews for Vibe Hotel North Sydney
Shakira Gooch
We had a great stay at Vibe Hotel North Sydney! The room was nice and spacious – it didn’t feel cramped at all. The location is super convenient, close to the train station and plenty of food options. The service was excellent too – when our little one wet the bed, they brought up fresh sheets right away with no fuss. Really appreciated how quick and helpful the staff were. We’d definitely stay here again!
Jenny K
Our stay at Vibe North Sydney was EXTREMELY disappointing. We booked for three nights, and unfortunately, the experience was far from pleasant. Shortly after checking in, a housekeeping staff member entered our room without knocking, asking if we had just arrived. This was a clear breach of privacy. He mentioned needing to remove items from the mini bar as they weren’t included in our package - something that should have been handled before our arrival. He left midway through the task, and I had to go out and call him back. Surprisingly, he asked me to remove the items myself and place them on the kitchenette. I said, Excuse me? are you asking me to do your stuff? I had to kind of force him to complete the task so we could use the fridge for our own storage. Nightmare! We were told the mini bar wasn’t complimentary, but the items on the kitchenette were. Based on that, we used a bottle of wine, chocolates, water, and some snacks — only to later find out after we've been charged with $60+ we came to know that all of it was chargeable. There was no clear communication about this and the hotel guy said that kitchenette items were complimentary but we were charged for everything. Room Experience: Our room experience was quite disappointing as well. There was barely any natural daylight, and the windows were sealed shut, leaving no ventilation. It felt like we were staying in a box. To make matters worse, the bathroom exhaust fan wasn’t working, so all the moisture from showers stayed trapped in the room, making it feel damp and uncomfortable. We reported the issue to the hotel staff, and while they claimed it had been fixed, nothing changed. The air conditioning was another problem — it made strange, loud noises during the night, which repeatedly woke us up. While it wasn’t an issue during the day since we were out, the nights were genuinely unpleasant. Overall, the service was poor, the staff were unhelpful, and the communication was lacking. I wouldn’t recommend this hotel. There are better options in the same price range with far superior service.
Arman Ahmadi Shooli
I had the worst check-in experience ever at this hotel on September 25th. The reception staff was insulting. I was travelling for business, and they refused to check me in without my physical credit card, even though I had booked through Booking.com and they already had all my information anddebit card details. It was 10 PM, and the reception was unhelpful, not allowing me to check in when they could have easily charged me through their platform or even using my Apple Wallet debit card. I will never forget this experience—it was the worst I've ever had. It's a shame because the room itself was lovely.
Fred C
3 stars for inconsistent service level. The room was nice and the location convenient, and the daytime staff were welcoming and helpful. Unfortunately, the night shift was a completely different story, unresponsive, dismissive, and unwilling to handle a standard guest request (nicely asked for some linen for the extra sofa bed; tried to call and had to go at the reception at 10pm as nothing was done). Got a heavily stained quilt delivered at 15pm with no linen, no apologies etc.). I followed up with an email, but never received a reply from management. A disappointing lack of consistency and care.
shannon m
Not the best experience at this hotel. Room quite basic and scratched up in certain areas (doors etc), lots of stains on the carpet to the point where I felt uncomfortable walking on it barefoot. Outdoor pool is also advertised on their website as 'heated' (it was freezing). During our stay we were woken by the fire alarm twice on the first night (1am and 6am) and had to fully evacuate both times while waiting for the fire department as there was a fault and 'something had tripped the alarm'. Staff were very unhelpful during this event and there was very little communication. For most of our stay the lifts were not working either and you cannot use the stairwell as it's fire exit only. People were also trapped in the lift at one point while we were waiting to use it ourselves, and the fire department had to be called (AGAIN) to get them out! Unsure if there was some kind of issue with power outages during our stay to cause all of these problems but either way it's not acceptable for the price you're paying. Would not recommend at all which is a shame because the location is very good.
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