171 Pacific Hwy, North Sydney NSW 2060
Hotel
•The new Vibe Hotel North Sydney is in a prime position in the heart of North Sydney’s bustling business precinct, with easy access to all its cafes and shops, and conveniently close to the train station. As part of the newly reimagined Northpoint precinct, the hotel offers ample choices for dining and shopping, with a dedicated “eat street” and casual dining atrium. A rooftop pool offers sweeping views of city skylines.Vibe Hotel North Sydney has 187 bright and well-connected rooms with interior design that encourages connectivity. Guests enjoy free Wi-Fi, excellent fitness facilities and four flexible meeting and conference rooms for up to 110 people. This provides a great place to relax, recharge and connect – whether for work or play.The newly reimaged Northpoint development by Cromwell Property Group has become the most exciting new social, commercial and retail destination on the rejuvenated North Shore, with its reinvented retail façade and specialty stores, in a landmark commercial building populated by office tenants.Located on the corner of Miller Street and the Pacific Highway, Northpoint offers the employees and residents of North Sydney a well-connected destination for work, lifestyle and convenience, with a range of boutiques, a Woolworths supermarket, banks and dry cleaning.
The Walker Room is a cozy and intimate space that can accommodate up to 8 people. It is equipped with audio-visual equipment, allowing for smooth presentations and meetings. The room also offers printing services, making it convenient for l...
The Berry Room is a perfect venue for large meetings or conference groups, with a maximum capacity of 120 people. The room comes equipped with a state-of-the-art data projector and screen, an in-built audio system, complimentary WiFi, a Mee...
The Miller Room is a spacious and versatile meeting and conference space that can accommodate up to 135 people. It comes equipped with a state-of-the-art data projector and screen, an in-built audio system, complimentary WiFi, a Meeting Roo...
The Miller II room is a versatile meeting space that can accommodate up to 60 people. It comes equipped with state-of-the-art amenities, including a data projector and screen, an in-built audio system, and complimentary WiFi. The room also ...
The Miller Room is the perfect venue for your next meeting or conference. With a maximum capacity of 135 people, it offers state-of-the-art facilities including a data projector and screen, an in-built audio system, and complimentary WiFi. ...
Staff- please check room 1022. Blood stains on carpet in front of bathroom and food stains in front of fridge. Very unappealing. Got two single beds pushed together, couldn’t sleep all night. Sheets had little hairs on them. I did not get a restful night here. Bathroom light is quite dark, so may not be the perfect hotel for work or events. I think this hotel has potential but is lacking high cleaning standards. I overheard other guests who requested the bathroom floor to be cleaned as it was dirty upon Check in. If you are not fussed about cleaning or lighting; this hotel can still work for you. I won’t be staying again though. On the positive note, the rooms had a stacked mini bar which you do not often find anymore.
I was disappointed that the carpets were dirty, the duvet cover had big stains and when room service would come they wouldn’t clear away plates/cutlery. On the plus side the bathroom was beautifully kept and when room service did come they insured that we had fresh towels each day. It was okay, but I wouldn’t go back again
Our stay was disrupted by the sounds of a jack hammer resounding through the property. It was so loud and continuous that we decided at 10:30pm to leave as the desk clerk was totally Inefficacious in resolving the situation with every course of action requiring him to call the Duty Manager but he never did. Having called reception and dealing with the desk clerk a couple of times prior to leaving, we were not offered an alternate room or any other compensation and given his lack of sympathy and inability to address the situation or call the duty manager we opted to leave so that we could get some sleep. It's one thing to have a problem that you claim is not your responsibility but it is something entirely different when you make no effective effort to address the situation to improve your guest's experience.
I had the misfortune of staying at Vibe Hotel North Sydney from December 29th to January 1st, and it was one of the worst hotel experiences I’ve ever endured. I am compelled to share my frustrations to ensure future guests do not face the same issues. I was with my parents who were visiting first time from India. We arrived at the hotel at 11 PM with elderly parents, only to be informed by your front desk staff that our reservation was canceled. This was impossible, as my agent had confirmed the booking. After contacting my agent, I provided the reservation, which the team reinstated, finally checking us in at 12:30 AM. While I appreciate the assistance of the front desk staff, the ordeal of resolving this at such a late hour was completely avoidable. The next day, things took a turn for the worse when Sasha, the manager, claimed the reservation was unpaid, despite clear evidence that it was. Instead of resolving the issue promptly, she decided to put a temporary hold on my card, delaying my tour plans. This was highly unprofessional and unnecessary, as proper training should have enabled her to locate the reservation efficiently. Even after the reservation was “resolved”, I was left in limbo about the hold on my funds. Despite repeated assurances that my money would be released immediately, I spent an entire day trying to get this sorted, which it did, but I met only with delays and excuses from another front desk person during the evening. Importantly, when I returned to the hotel that evening, I discovered my room access card had been blocked, despite paying twice. This was utterly humiliating and unacceptable. On New Year’s Eve, I spoke with Sasha again, only to hear that refunding my funds was still on her “to-do list.” It’s baffling how quick the hotel was to take my money but so slow to return it. Her attitude came across as dismissive and discriminatory. She finally claimed to have processed the refund in the afternoon, but the funds did not reflect until January 8th, severely impacting my ability to enjoy rest of my trip. To add insult to injury, when I followed up at the front desk, another staff member misunderstood the issue and charged and refunded my card yet again instead of resolving the preauthorization. This resulted in an additional USD 5 charge, which I still haven’t received back. This experience was not just frustrating but downright appalling. The incompetence of your staff, particularly Sasha, demonstrated a lack of training, professionalism, and respect for guests. Blocking my access card and mishandling my reservation felt discriminatory, and the repeated delays caused undue stress during what should have been a relaxing holiday. What Needs to Be Addressed: Proper Training: Your staff, especially Sasha, needs extensive training in handling reservations, resolving payment disputes, and prioritizing guest concerns promptly. Accountability: Managers must be empowered to make decisions efficiently without putting guests in a constant state of uncertainty. Respect and Professionalism: Blocking a guest’s access card despite double payment is unacceptable and shows a lack of respect for your customers. Refund Policies: Ensure refunds and pre-authorizations are processed swiftly and transparently, as promised, to avoid further inconveniences. I will never return to Vibe Hotel North Sydney, nor will I recommend it to anyone. This experience has left a lasting negative impression. I hope you take this feedback seriously to prevent other guests from enduring similar treatment.
Excellent hotel. Modern rooms and friendly staff. Close to Victoria Cross train station so easy to get around Sydney from here. Room was very nice, had good wifi and a lovely bathroom. The staff helped us with anything we asked and the foyer and elevators are lovely and well designed. The next time am in Sydney I will stay at this hotel it is great.
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