Kauri at Crowne Plaza Surfers Paradise
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2807 Gold Coast Hwy, Surfers Paradise QLD 4217, Australia
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Reviews for Crowne Plaza Surfers Paradise
Andrea Alva
Stayed for 4 nights. Staff were great. As a platinum IHG member we were upgraded to a higher sea view room which was nice. Room was modern and clean but bathroom needs urgent upgrades..specially shower area. Lifts could do with a bit of varnish as it makes them look very rundown. Buffet was average. The restaurant was average. Location is good tram across the road 3 stations to surfers. Beach was a short stroll.
Caroline Munro
We received excellent customer service from Aerial at the check in desk as soon as we arrived. The duty manager also made the check in and our stay seamless and quick. The room had an amazing view and great balcony. The pool bar service was quick and tasty. Thanks for making our Anniversary special.
Nicole Hunt Strange
This hotel is in a great location directly across from the Florida Gardens tram stop. Hotel food was pricey but very good. Not far from the beach, approximately 3 blocks away. Outside of those things we were underwhelmed by our stay. Hotel is in desperate need of a renovation. Decor, rooms, pillows, beds, etc felt dated and overused. Stained Curtains, wallpaper, carpet, etc. Difficult to know if things were actually clean. The staff were friendly but not particularly helpful. We were told we could upgrade to a different room and that never happened. A piece of my clothing went missing and I asked about it on 3 separate occasions but that was never followed up on. We definitely wouldn’t stay here again.
suzette abella
Had a great stay for 3 nights but not a five star stay. Booked in a package, which included a bottle of wine on arrival but only bottles of water received. Breakfast buffet was busy and eggs always runs out - not quick enough to top up and chef making eggs cannot take order simultaneously but as someone who worked at a restaurant you need someone who can multitask and avoid customers to wait. Then Sunday breakfast comes, new asian chef cooking eggs with lots of egg cooking going on in his pan - no wait time! Awesome! For improvement, I’d like to see non-dairy milk available during breakfast. I have lactose intolerance so I had to request alternative milk every morning during breakfast. Great staff and customer especially the young guy who checked us in and gave us heaps of recommendations.
Leanne Lane
We stayed overnight at Crowne Plaza, Surfers Paradise for our 10th anniversary… and it was epic! The front of house team were so lovely and welcoming, our suite was divine and the team up at the Horizon (revolving) restaurant, were first class from the moment we stepped out of the lift, all throughout service, to when we left. As we are vegan, the chef made us exclusive meals which were so delicious and thoughtful. Breakfast at Relish was incredible as there was so much food! I would highly recommend staying there and will definitely stay again … can’t wait! Thanks to everyone for making our special night together so memorable!! 😘😘