Reflections Boardroom at Peppers Soul
Price on request
8 The Esplanade, Surfers Paradise QLD 4217, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
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Reviews for Peppers Soul
Mike D
Recently stayed for 6 nights earlier in the month. I’ve stayed here quite a few times over the last few years and even more over the last 10 years. But the most recent experience was probably the best! Check in was a breeze and done within minutes. Excellent service and such friendly staff. We had an amazing room with that beautiful view of course! Rooms are extremely spacious, clean and self equipped with most things you might need. Beds are very comfy and this is the only hotel I’ve ever stayed at that has a comfortable pillow selection. Foxtel allowed us to have the music channels on 24/7, which is perfect for me as I love those channels. The lifts… yes unfortunately sometimes you do have to wait a little longer and squeeze in. This is usually the case on the weekends and at a certain times like checkout/check in times so best to be prepared. House keeping can be a little inconsistent with timing but honestly that has never bothered me like it might for some people. The lovely cleaners get the job done and do it with a smile. Lastly, the location cannot be beaten. It honestly speaks for itself. You can’t get a better location for a hotel. I’m already planning my next trip in 2027 and I can’t wait to be back in my home away from home.
SB K
We have always loved peppers but this time it felt different. The once polished,clean and classy peppers soul now feels like 5%of that polish is gone. My check in was a nightmare. Staff tried to make up for it. But even at that my room floor wasn’t vacuumed. Ritz crackers everywhere on sofa and floor. Outdoor balcony has crumbs, pistachio shells and old spilled liquids everywhere. Even Hyde Paradiso services and breakfast was below average. That was a complete waste of money! I love this location and once loved this hotel due to its top notch service and clean rooms. It just felt dirty The bellhop service was still top notch. That is really appreciated If you’re after luxury, this will disappoint you. The views and location are always a 10 out of 10. The staff and cleanness of room was a 5 out of 10
Yashwant Lal
Returned to Peppers Souls after a year and were again very well looked after. The 5 star hotel is centrally located with great views of the ocean on one side and the river on the other. Checkin experience was pleasant with great friendly staff. Special mention to two of their duty managers - Jess and Laura who went out of their way to make our stay a pleasant one. Both Jess and Laura are an asset to the organisation. Breakfast and dinner was delicious and well presented. The only disappointment was that the outside pool and the spa was closed due to unplanned maintenance during our stay. The management were genuinely apologetic and did few little things to keep us happy. We will definitely return.
Chung Boon Low
I left some crucial medicine I need behind on the side of the fridge door. I checked out an when realising immediately call reception the next day. The staff was told me she could not communicate with the person in that room as it's not their policy or responsiblity for any lost property. This medicine is crucial for myself and people do make mistakes and forget when they are travelling and moving in the morning. I am totally shocked and disgusted by your response. It's amazing how you have this tune on your call waiting saying this is the holiday of your dreams. This is the worst hotel service I've ever experienced. Be warned if you dare forget anything in this hotel. I am more upset about how little care and cold the reception staff was. Your hotel jingle on the phone mentions it's the holiday of your dreams. However your staff are absolutely cold. A simple 'I will do me best to check for you and I realise that the medicine is important to you would have reassured me' However anyone reading this review and your reply realises my point when it comes to service and hospitality. It reinforced my point and it undoes any good work your cleaning staff and other hotel staff have done in keeping your establishment in such great condition.
Nathan Hall
DO NOT STAY HERE! Stayed here for our honeymoon. Selected 10am check-in, arrived at 10am and was told check-in was at 2pm. When asking staff if we could get in early we were told we were on the priority list and they would call as soon as the room was ready. At 2pm we had not received a call yet, and when we approached reception we were told the room was still not ready, even though it was the latest possible time for check-in. The staff were incredibly unhelpful, and did not care in the slightest. While we were trying to get this sorted, 3 other groups were waiting to speak to management about issues with their rooms not being cleaned or the same issue as us with check-in. We also selected late check-out, then got told we had to notify them 24 hours before checkout to check if this was possible. When we notified 24 hours before they told us instead to ring the morning we were checking out to see if this was possible which meant an early wake up regardless, which rendered this absolutely useless. To top it all off, the outdoor pool was closed for nearly an entire week for maintenance and cleaning. We were not informed of this at any point via email prior to our stay and chose this hotel over some cheaper options specifically because I have enjoyed the pool so much on previous stays. When we were told upon check-in the pool was closed, there was no alternative provided, no compensation offered, and no interest at all from the staff in hearing feedback about this. We were instead told “the indoor pool still works, and you can still go on the outdoor deck for a walk, you just can’t use the pool”. The front desk lady then instead suggest that myself and my heavily pregnant wife go and use the gym while we wait for our room to be ready. We stayed here for our honeymoon and it ruined the trip for us. I will never stay here again. I have spent thousands, if not tens of thousands of dollars staying here over the years and will never be back now, this place has gone to hell.
Other spaces at this venue
Secret Garden
Secret Garden: Located on level 3 of Peppers Soul, the tranquil landscape sets the scene for a unique alfresco cocktail or networking function under the stars.
Beach View Deck
Beach View Deck + Outdoor Pool Terrace: with breathtaking ocean views, this is the perfect spaces for an intimate cocktail event or stand up dinner for 100 guests to enjoy
Waterline Rooms
A modern and versatile space with the flexibility to hold up to 100 delegates for a theatre- style seminar or conference. By night, the Waterline Room can be transformed for a chic cocktail event for up to 100 guests