Serenity Garden at Peppers Beach Club & Spa
Price on request
Palm Cove QLD, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the listing prior to booking to ensure you have the most up-to-date information.
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Reviews for Peppers Beach Club & Spa
Ebony Bakavgas
We absolutely loved our stay at Peppers Beach Club & Spa, Palm Cove. From the moment we arrived, everything felt relaxed, welcoming, and effortlessly luxurious. The resort is beautifully laid out, with lush tropical gardens, stunning pools, and that calm Palm Cove vibe that instantly makes you slow down and breathe. Our room was spacious, spotless, and thoughtfully designed and waking up to the tropical surroundings and the gentle rhythm of the resort was pure bliss. The location is perfect right across from the beach and within walking distance to cafés and restaurants, yet still private and peaceful enough to feel like a true escape. The pool areas were a standout: serene, well-maintained, and ideal for relaxing after a day of exploring. What really stood out, though, was the exceptional service. On the first couple of nights we had an issue with loud frogs keeping us awake. The staff were incredibly understanding and went out of their way to help, ensuring we were moved to a room where we couldn’t hear them. The way they handled it promptly, kindly, and without hesitation genuinely made us feel looked after. The team throughout the resort were warm, friendly, and accommodating, which elevated the entire experience.
LJay
Fantastic service, Staff, facilities and location. We spent a few days here before heading off to our honeymoon. Hey weather wasn’t the best but we didn’t care, it was warm and Palm Cove is a beautiful spot. Staff accommodated an issue with our room door with the upmost professionalism and promptness. Always friendly and welcoming. Highly recommend. Thoroughly enjoyed our stay and will be back. On a side note elite transfers a their driver Tony provided an impeccable service and was a well of knowledge of the local area. Thank You 🙏🏽
Angela Uilderks
We stayed for 10 days and given the price were expecting a premium experience with high quality facilities. We had two adjoining rooms and both were very dated and needed a deep clean. Floors clearly not deep cleaned for a considerable period and the couch in the living area heavily stained - to the point I was not comfortable sitting on it. Furniture in the restaurant the same, many stains and a lack of general cleanliness. Disappointing arrival with signage not clearly marking building carpark entrances. We had to carry our own bags to our room - second floor and no lift. Restaurant not open for dinner two nights a week, no room service, no coordinated activities. Trying to stream via the TV’s is an absolute nightmare. Had someone come to the room to sort out only to say the problem was we weren’t on the “premium” package of Netflix (which was not the case). We gave up in the end. General maintenance not to the level it should be anywhere, particularly along the boundary of the property with broken fences, trolleys of rubbish or washing to be collected -> this is the view we experienced upon arrival, when we finally found where to park our car. Having checked reviews over the last few months it is clear all of the above has previously been raised with the standard response of taking feedback into future planning obviously not having any impact. The experience would be described as 3-4 star at best and I consider overpriced.
Aron Marmara
We love coming to the beach club and we recognise this resort as our go to for a switch off holiday.. most of the facilities were amazing however it was quite irritating having leaves and bugs stick to us in the pool water while we were socialising and enjoying cocktails. I understand that the wind can easily blow anything at anytime into the water but if there is an opportunity to up the pool cleanliness, it would make the place perfect, from my perspective.
Sam Merrigan
We stayed for 5 days at Peppers recently and loved it! Everyone we dealt with was very friendly and accomodating for any request we had. Daniel was our first point of contact there and he was so lovely to deal with. We were given some vouchers by him to help celebrate a special occasion which we were very appreciative of. The grounds themselves are absolutely beautiful and the pool is unbeatable. We met so many people who return each year and I can see why. Highly recommend!
Other spaces at this venue
Formal Pool
