Hosier Lane at Citadines On Bourke
Price on request
131-135 Bourke Street, Melbourne VIC 3000, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the listing prior to booking to ensure you have the most up-to-date information.
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Reviews for Citadines On Bourke
Lynda Fallon
Great hotel for the price - top location, clean and well-equipped. Unfortunately, we needed two beds, we booked for two beds, we were told we could have two beds ... then arrived to a room with one bed. After being told it would be split into two, we were told a couple of hours later that couldn't happen and a rollaway was brought in. Unfortunately, that made the room really cramped. Two staffers could not have cared less about our unhappiness with the situation, but a third (Thereva - fantastic service!) sorted it for us by finding another room. I'd give this hotel 5 stars if all staff members were like Thereva, but would hesitate to book here again because of the unpleasantness of simply trying to get the room we booked.
Abbey Buckingham
Overall a really nice experience. My partner and I are from country Victoria and booked a little weekend away. We arrived early (around 12pm) and obviously were unable to check in so left our bags. We returned around 1.45pm planning to hang out in the lobby until 2pm, which on multiple emails is reiterated as the check in time. I work in accommodation myself so just before 2pm I asked to check in and was told the room was not ready. I wasn’t completely shocked - again I work in this industry. I was told there were maintenance checks being done on the room. Around 2.15pm I asked them again if it was ready, and was told by the same receptionist I had been dealing with that no it wasn’t - she wasn’t able to move us. She said to give her a few minutes. Another half an hour later I went back up and got another receptionist who said she complimentary upgraded our room and was able to check us in now. Both of them were not rude and quite lovely but it was a shame that we respected the check in time of 2pm and were not able to check in until after 3pm. Nice location with Russel street tram stop out the front and close to Melbourne central. Rooms are lovely and clean and spacious
Naralle W
I recently stayed at Citadines, and overall, it was a pleasant experience. The room was comfortable and well-equipped, providing a cozy atmosphere for relaxation. The location was convenient, making it easy to explore nearby attractions. However, the only downside was that the air conditioning didn't work properly, which made it a bit uncomfortable during the warmer parts of the day. Despite this issue, the friendly staff and nice amenities made our stay enjoyable. I would recommend Citadines for a comfortable stay, but I hope they address the AC issue.
Pat PP
The hotel is in such a great location. Lots of restaurants nearby and a tram stop right in front. The front desk staff were super nice. The room was quite spacious compared to other hotels in the same price range. It also had a small kitchen area where you can cook. Overall, I was really impressed and would definitely stay here again if I come back to Melbourne.
Joco
I recently stayed at the Citadines and the customer service was exceptional. I accidently booked the incorrect date and did not have a room for the night. The lovely lady on reception found me a room even though they were fully booked. I was extremely relieved as we had travelled from interstate. The room was clean and tidy and had everything we needed. I will be returning to stay here again.
Other spaces at this venue
Southern Cross Lane
Market Lane
Hardware Lane
