The Lake Eyre Penthouse at The Olsen
Price on request
637-641 Chapel Street, South Yarra VIC 3141, Australia
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Reviews for The Olsen
Mister Ming
Great location. Service is friendly and hospitable. Rooms are spacious however differ from the photos. Spa isn't available unless one has a penthouse. The pool is not outdoors and is quite small. The photos are far better than the actual product. Cleanliness could be better.
Jake S
I really enjoyed my stay. the hotel is welcoming from the moment you enter the glass doors. staff were very friendly and helpful. rooms super clean, good size, functional. I liked the balcony too. South Yarra is a fantastic area and the Olsen is perfectly located. loved the swimming pool.
M M
The overall experience was disappointing from start to finish. Upon arrival, the staff appeared unkempt and lacked basic professionalism or courtesy, making the check-in process feel purely transactional rather than welcoming. There was no warmth, hospitality, or effort to make guests feel valued. This was particularly frustrating given my previous interactions with the property, which had already left me unimpressed. Unfortunately, the in-person experience only reinforced my concerns. The room itself was in need of maintenance and refurbishment. The shower had an overwhelming, unpleasant stench, making it uncomfortable to use. Additionally, the basin was visibly peeling, adding to the overall sense of disrepair. Considering the nightly rate for the F1 weekend exceeded $750, the level of service and quality fell far below expectations. At this price point, guests should expect a well-maintained room, professional staff, and a seamless, enjoyable stay. Instead, the experience felt like a complete letdown, failing to justify the premium pricing.
Olivia D'Argenio
Our wedding suite. We booked a penthouse room for our wedding. We got ready there the morning of, stayed there the night of, and the rest of the weekend. No request was too difficult for the staff there. We were met with incredible service. We needed extra tables for the stylists, champagne glasses brought up to us, the beds made in the morning prior photos being taken, and all these requests were fulfilled in a timely manner. We were even given sparking wine in the lobby (which I think is a regular experience for guests). Our room was spacious and clean and the location of the hotel is great. We couldn't fault our stay. We will definitely be back. Liv & Mitch.
Kate Buzari
I’ve stayed at The Olsen many times now and yet again have just had an exceptional experience. The staff are always so professional and helpful. The location is amazing. The hotel itself is lovely. I stayed in a room with a balcony and was so imprsssed at how much room there was on the balcony, I spent a lot of my time out there! The room was lovely, warmly inviting, plenty of room. The bathroom was a little tired, with some mould obvious in the grouting around the shower - that’s literally the only negative thing I could say about my stay. I will definitely be back!