The Louden at Pullman Melbourne City Centre
265 Little Bourke Street, Melbourne VIC, Australia
Louden is a contemporary function space that offers natural light, creating a bright and airy atmosphere with a laid-back vibe. Situated in the heart of Melbourne's CBD, it provides a wide selection of food that caters to a variety of dietary needs, making it an ideal venue for events. Located on the 1st floor of Mercure Welcome Melbourne, Louden also offers a range of catering options to suit different event requirements.
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Packages, Menus & Offers
Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the listing prior to booking to ensure you have the most up-to-date information.
Room Layouts & Capacity
Amenities & Extras
Food & Beverage
Audio Visual Equipment (AV)
Other Amenities & Extras
Reviews for Pullman Melbourne City Centre
Phil H
Stayed for one week as a family of four in a twin room. We found all staff in every area of the hotel very friendly and efficient, someone was always there to assist, whatever was needed. Rooms very modern, spacious, clean and fresh. Awesome gym. Location was right beside Bourke street, the free trams, all the shops and restaurants, can't get any closer to it all. The club lounge was a great escape from a busy day, providing light foods and drinks of an evening. The only improvement I would make is to add some salads or lighter foods at night, too often heavy or deep fried options we provided. The breakfast was fantastic, and exemplary service all round. Thank you too all the staff whom made our stay so enjoyable.
Psychedelia
Guest facilities are very good - the gym is well equipped, trendy and spacious. The infrared sauna hit the spot. The lounge is tastefully decorated and relaxing. Our corner room had adequate and environmentally friendly amenities. Breakfast was delicious and nutritious. We had a great extended weekend stay in a very convenient Pullman - excellent job.
Outback Polaks
We stayed at Pullman Melbourne City Centre for one night, mainly because of its fantastic location. You really can’t beat it. It’s right in the heart of the CBD, surrounded by shops, cafés and restaurants, with Chinatown just around the corner. Trams and the train station are only a short walk away, making it an excellent base for exploring Melbourne. The room was clean, comfortable and perfectly adequate for a one-night stay. The amenities were good, the gym was well equipped, and I especially enjoyed the sauna after a long day. The rooftop bar is also a nice spot for a drink, although if you’re hoping to sit outside I’d definitely recommend making a booking. We were initially told one wasn’t necessary, but when we arrived it was fully booked. A few things stopped this from being a five-star experience for me. For a hotel carrying the Pullman name and at the price we paid, I expected a little more. The room didn’t have a proper desk or chair, which made it almost impossible to get some work done. We also asked if there was a business area or workspace in the hotel, but unless you’re staying in the Club Lounge or upgrading to a higher room category, there isn’t really an option. We had a city-view room, which looked fantastic, but the windows didn’t block out as much street noise as I expected. On a Saturday night we could clearly hear traffic and people outside. Thankfully it became much quieter after around 11 pm, so we still had a good night’s sleep. Overall, this is a clean, comfortable hotel with genuinely friendly staff and an unbeatable location. I just felt that, considering the premium price and Pullman branding, it didn’t quite deliver the level of comfort and facilities I’d expect. For me, it felt more like a very good upscale 3-star or solid 4-star experience rather than a premium luxury hotel.
Pipe
Update: After sharing my concerns with the management, they reached out and handled the situation very professionally. They acknowledged the communication gaps, rectified the billing errors, and ensured my member discounts were properly applied. I truly appreciate the proactive steps taken by the team to make things right. It’s reassuring to see a hotel that values feedback and takes concrete action to support its loyalty members. ___________________________________________________ Original Review The Vibe & Food are great, but the Management is really need to improve I really wanted to love this stay because the hotel has such a hip, youthful energy, amazingly convenient location and the food was genuinely delicious. However, as an Accor Gold Member, the operational failures were too significant to ignore. The Good: Design: The hotel looks great—very modern and vibrant atmosphere. Dining: Food quality was excellent. Both the breakfast and the lounge service were highlights of the stay. The Bad (Management & Systems): Check-in: Despite informing them of my early arrival, the room was ready extremely late. Housekeeping Credit Mess: They offer a $10/day credit to skip cleaning. I stayed 6 nights and had only 1 cleaning, but at checkout, I was only given $20 instead of the $50 I was owed. It’s frustrating to have to "audit" the hotel's own promises. Loyalty Recognition: No one mentioned that points couldn't be used at the lounge/breakfast, and zero member discounts were applied. Verdict: I don't expect "princess treatment," but I do expect a hotel to honor its loyalty program and manage its credits correctly. It’s a shame that such a cool, tasty spot is held back by disorganized systems.
Kylie Walker
Location is good but unfortunately we felt underwhelmed with most aspects of our stay. As a platinum Accor member I emailed in advance to see if an upgrade or room on a high floor could be allocated, we were placed on level 6 of 15 with a terrible view. Welcome gift was disappointing and we were charged for one of our welcome drinks. The man on the guest relations desk was rude and shouldn’t really be working in customer service. Again as a platinum member I requested a late check out (12 noon instead of 10am) which could only be secured for a price until I reminded the guest relations staff member that if available it should be complementary for platinum members. I’m not sure if he’s on some sort of commission but he wasn’t happy. Breakfast in the lounge was also an issue. For some reason the hotel restaurant was closed for the duration of our stay which meant that the lounge was not exclusive but open to all hotel breakfast guests. This made it challenging to get a seat and breakfast options ran out and weren’t restocked. Again not the experience I was hoping for as a platinum member. We’re staying at the Mantra Sun City on the Gold Coast next week which is a 3 star property and already the platinum member experience has been far better and we haven’t even checked in yet.
Other spaces at this venue
Room 1954 - Private Meeting & Dining Space (Level 15)
Take the lift to Level 15, our top Level at Pullman Melbourne City Centre and discover Room 1954, an exclusive, private meeting and event space, boasting unbeatable views of Melbourne’s stunning skyline with its own distinctive style and a warm, convivial atmosphere. With capacity of up to 26 guests, and offering private lift access, Room 1954 combines world-class food, wine & service, and is light filled during the day and offers stunning city views at night. This exclusive space offers a variety of options for meetings, including full and half Day Delegate Packages, while also providing a stunning space to entertain guests for breakfasts, lunches and dinners. Unlike other venues, we also include complimentary AV such as a 75inch TV, ceiling speakers and video conferencing.
Eva's
Eva’s Restaurant & Bar is located on the Mezzanine Level at Pullman Melbourne City Centre in the heart of Melbourne CBD, moments from Bourke Street Mall. A chic industrial interior design pays homage to the mid-century movement, with rich terracotta and deep autumn greens evocative of a bygone era, flowing throughout the venue. Gold trims, mood lighting and textured surfaces are a nod to our founders, Eva and Les Erdi’s legacy of absolute quality and an understanding of what it means to provide exceptional hospitality. Eva’s Restaurant and Bar can be hired exclusively for your event or celebration, with capacity up to 100 guests in cocktail style, or in sections for smaller dining groups. Unlike other venues, we include a 75inch TV, ceiling speakers and option to plug in your music.
Blossom Rooftop Bar
Take the express lift to Level 14 of Pullman Melbourne City Centre (265 Little Bourke Street) and you'll discover Blossom Rooftop Bar. Adorned in artwork by local acclaimed artist - Lisa King, Blossom Rooftop Bar is hirable exclusively or in sections in both indoor undercover and outdoor terrace areas. Enjoy uninterrupted 270-degree views of the city skyline from a wraparound terrace with glass paneling. Blossom Rooftop Bar offers a great variety of food and beverage options, including woodfired pizzas, canapes and grazing plates. Beverage package and bar tab options are also available, with the venue serving up a great selection of local and international beverages. Bring your own playlist, DJ or hire one of our resident DJ's to creative great vibes and great memories!
The Elevate
Perched high above the city on Level 15 of the 5 Star Pullman Melbourne City Centre, Elevate Club Lounge offers a versatile space that can be hired exclusively or in sections for meetings, events and special occasions. Take exclusive use of the space and accommodate up to 120 guests cocktail style, 90 guests sit down or use in a variety of seating arrangements. For smaller meetings, the Conservatory space within Elevate Club Lounge is ideal for full and half day meetings up to 30 guests, and with packages from $75 per person. With views of Melbourne city, an abundance of natural light and classic furnishings transport and parking options close by, we think you'll love Elevate Club Lounge as much as we do.
The Academy Room
The Academy Room is a new meetings and events space, conveniently located in the heart of the Melbourne CBD on Level 1 of the Mercure Welcome Melbourne. Versatility is a key feature of the Academy Room, which can be set in classroom, boardroom, theatre, banquet and cocktail configurations. The room can be divided into two separate spaces with a sound proofed operable wall. The Academy Room offers natural light, and is equipped with state-of-the-art audiovisual technology, including large in-built screens and audio throughout the space. A number of areas and venues are available for catering breaks. **Introductory special for all events up to June 30 2024: * Residential Conferencing - from $220 per person * Half Day DDP - from $69 per person * Full Day DDP - from $79 per person
Horses & Hounds
We are excited to unveil Horses & Hounds, a new and vibrant urban event space designed to offer a unique and immersive experience. Surrounded by an awe-inspiring mural from the renowned Melbourne artist, Justine McAllister, this venue combines art and atmosphere in a way that makes it stand out from the rest. With a standing capacity of up to 50 guests, Horses & Hounds is the perfect setting for a variety of events, whether you're planning an intimate gathering, a social mixer, or a creative workshop. The space is versatile, offering ample room for movement and interaction, while the stunning artwork sets a captivating backdrop for any occasion. The combination of modern design and artistic flair creates an inspiring environment, making it ideal for events that want to leave a lasting impression. Step into Horses & Hounds, where creativity meets connection in a space that feels both contemporary and artistic, offering endless possibilities for your next event.
Conservatory Room
We're excited to introduce to you Conservatory room, a private space within Elevate Club Lounge located on Level 15 at the 5-Star Pullman Melbourne City Centre.
Our award-winning space is available for a private event and is the perfect private venue for all celebrations.
You and your guests will enjoy sweeping views of Melbourne city, while being treated to the finest service and hospitality.
Transport options are easy, with tram stops directly in front of the hotel along Swanston Street, and Flinders Street Station a 10-minute walk. We also offer offsite discounted parking at $24 per car per 24 hours for all event guests.