Victoria Boardroom at Mercure Perth on Hay
Price on request
417 Hay St, Perth WA 6000, Australia
Contact Mercure Perth on Hay
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the listing prior to booking to ensure you have the most up-to-date information.
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Reviews for Mercure Perth on Hay
beck fern
We stayed at the Mercure Perth On Hay in 2024. I emailed a complaint through in 2024 regarding our stay and after cleaning out my emails found that they still never replied and its 2026. The email reply stated they would reply in 2 business days. The complaint was as follows: Dear Guest Relations Manager, I am writing to express my dissatisfaction with my recent stay at the Mercure Hotel on Hay, from 22nd to the 23rd. We stayed in room 903 and 904. While the lobby was lovely and well renovated, and the staff were courteous and professional, several aspects of my room and the overall environment were far below the standards I expected from a 4-star hotel. Firstly, I was shocked to discover that the door to my room (904) did not have a door latch on it, which raised serious concerns about safety and security. Additionally, the room was very dusty, and the sheets were unclean. There was no proper duvet cover; instead, a large sheet was being used as a makeshift cover. The lamps in the room were very old and all crooked, contributing to an overall feeling of neglect. The room and the entire floor had a pervasive smell of smoke, which was very unpleasant and not something I expected from a non-smoking room (the room honestly smelt like someone had been smoking in it for years). Furthermore, the lack of sunlight and the dingy appearance of the floor added to a very uninviting atmosphere. The elevator was also in poor condition, with gross handprints that clearly needed cleaning. The bathroom was another area of concern; it was dingy and grotty, and one of the shower taps had visible erosion around it, indicating a lack of proper maintenance. I hope that these issues can be addressed promptly to prevent other guests from having a similar experience. The lovely lobby and excellent staff were the only redeeming features of my stay, and it is my hope that these positive aspects can be reflected throughout the entire building in the future. Sincerely, xyz.
Amanda McRoy
Spacious room that’s well located to the city. Great value for money. The room was clean and the bed was comfy. I booked last minute - for a great rate and got upgraded to a balcony room. Easy check in and check out.
Anon
My advice to you unless you are desperate for a place to stay… do not even step foot into this place. Disclaimer: I have stayed in MANY hotels in my life and many of which have not been very glam.. but this was downright dangerously disgusting. After a long tiring flight went to go check into the hotel. First of all, saw they had underground parking.. was more like a goolag and we were driving a small car. As we were pulling into the car park, we saw clean towels and clean bedsheets in metal cages out in the open for everyone to see, god only knows what could be crawling around in that carpark. But anyway we still proceed to check in. Walked up to our room, walking around having a look… crumbs everywhere, dust everywhere, makeup marks on the walls, hair everywhere, random black marks on pillows and towels, mould in the bathrooms…. Cut. Dirty. Toenails. On. The. Floor… After heading down to reception and being like “hey guys hate to do this but uhhhhh can you please refund us because our room is filthy” I am not about to get bitten by some random bugs whilst I sleep thank you. They offered a room upgrade. Was no better. There was a strip eyelash plastered to the floor of the balcony with thick black hair all over the floor. Our upgraded room also started to smell like mariju****… even though it is a non smoking hotel. Headed down to reception for the second time because again I will not be staying in a hotel that is filthy. Proceeded to ask for a refund and got the response of “oh was the upgrade not good enough for ya”. If any person was offered something they did not pay for… they would be polite and respectful about it. Ended up leaving and booking at the doubletree by Hilton where I was greeted with warm cookies.
Bret Sommer
Staff were helpful and efficient, The location is very handy. The hotel is obviously old and in desperate need to upgrade to carry a 4 star rating. This is really a 2 or 3star at best.
Bramantha Patra
The location is pretty good, with the red CAT bus right in front of the property making it easy to get to Perth Station. The area is quiet, the wifi works well, and the rooms are spacious. Shout out to Connor at the front desk for being super helpful and friendly. However, I ordered room service around midnight but it never arrived. When I went to the lobby, I was told the item I ordered wasn’t even available. The staff said they’d refund me, but it’s been three weeks and I still haven’t received it. Would change my rating if the refund issue gets sorted. EDIT: finally got my refund back
Other spaces at this venue
Floreat A & B
Floreat A
Floreat B
Hop & Huddle Terrace
