222 Russell Street, Melbourne VIC 3000, Australia
Hotel
•Mantra on Russell is the more sophisticated accommodation of Melbourne. No matter the reason for travel - business or fun - the hotel offers services for all. The hotel offers spacious studios, one bedroom, and two bedroom apartments that were designed with comfort and leisure as the main focus. Mantra on Russell has an onsite restaurant that offer modern Australian dishes. The hotel is also very close to the CBD. There guests can find all manners of shops and cafe to visit before heading back to the hotel for some relaxation and rest. The laid back sophistication of the Mantra on Russell makes it a prime location for weddings and conferences.
Stayed here Sunday 26th to see MJ The Musical. We were greeted by Van who checked us in, nothing was too much trouble and we were made to feel very welcomed. Originally booking a 2 bdr apartment, we were given a dual key 2 bdr apartment, so lots of room, a comfy bed with everything we needed, it was greatly appreciated. The car park next door was superb with the hotel having their own exclusive, secure area in the car park for guests, with a lift straight into the hotel. Breakfast the next day was great! The staff are terrific, all wiith a smile on their face and they cant do enough to make you feel welcome. I would highly recommend Mantra on Russell for your inner city stay, close to China Town, Bourke St, Melbourne Central etc.
We booked a 2 bedroom dual apartment online. A couple of days prior to our arrival, we contacted Mantra on Russell directly, we realised that the apartment we booked didn’t meet our requirements. Fortunately, Huy, the Manager on duty, took control of the issue and quickly worked out a satisfactory solution. We, as a family, had a great stay. The hotel is perfect, nice staff, good location. Highly recommended!
I was pleasantly surprised at the rooms at the Mantra. Spacious well appointed room, very clean. The bed was comfortable and bathrooms were old but well maintained. The place has a gym, lovely indoor pool and a sauna. Great spot if you like to visit China town. Food choices nearby were fantastic
Firstly I was disappointed as a Gold Accor member there was no mention of this upon checking in (usually I get a welcome back or thank you for being a valued member). There was also no free upgrade or additional gifts like there usually is when I stay places with my status...so that was very disappointing. The hotel itself was fine, nothing flash but the location was good. Housekeeping service was average, towels just thrown up onto the rack and not folded. For the price, I was unimpressed.
I recently stayed at Mantra on Russell and overall had a positive experience. The staff were very helpful and welcoming, making my stay comfortable. The location is excellent—surrounded by fantastic restaurants, shopping malls, and easy access to public transport, which made getting around Melbourne very convenient. However, as a Platinum member, I did encounter some issues. It appeared that not all staff were familiar with the benefits associated with this membership tier. For instance, I did not initially receive a room upgrade, and I was not informed about the complimentary breakfast. I ended up purchasing groceries only to later discover that breakfast was already included in my benefits. This could have been communicated much better at check-in. While the stay itself was enjoyable, I believe the hotel could improve on recognizing and honoring Platinum member privileges consistently. A little more attention to detail in this area would elevate the overall guest experience.

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