Garden Terrace at Harbour Rocks Hotel
Price on request
34 Harrington St, The Rocks NSW 2000, Australia
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Reviews for Harbour Rocks Hotel
Erik Manring
Harbour Rock, ROCKS!! You just can’t beat the location. Close to everything and simple to get around. I can’t say enough positive things about the staff , from the moment we checked in with Sergio until we departed with the great one Moss “The Boss”!! All so friendly and helpful!!
Jess Pembroke
We stayed here recently and while it’s in a really nice location we had some issues with the checking in and out process. When we arrived we were given a key to our room but when we went inside we realised the room was still occupied by another person. We were given a new room which was fine. The rooms are quite dark and there were weird stains on the chairs. We hired a car and were told our parking could be validated. We asked about this before paying our parking fee and were told to pay the fee as usual and to bring the receipt to reception. We did this and were then told that we needed to validate our parking card prior (which is what we thought we needed to do but were told otherwise by the young guy behind the counter). We were obviously frustrated as it was $160 to park overnight. We were told they would still reimburse us as it was incorrect information we had been given but we are yet to receive any reimbursement. Overall it’s an okay hotel in a nice spot but the service is pretty crappy and not very welcoming or accommodating.
Carradean Farley
Incredible location for the cost. Cockroach 🪳 climbing over my wife’s cloths in our room wasn’t that relaxing. The red head wavy hair guy at reception was so unwelcoming it was unbelievable. You actually get better service at the Coles deli section. The rest of the staff were really nice. Overall this is a cool converted warehouse style hotel, but has definitely been let go in regards to maintance and quality. A hotel will always show better rooms/ showcase their best rooms on their website and so on, but I did feel slightly ripped, despite the great location. I think there would be better value options close by and I will more than likely look for those when I stay in the area again.
Shayne Davis
A lovely historic hotel with lots of character and spaces to sit and relax at the terrace bar and Eric’s bar. Perfect location to walk to many tourist sites and a wide range of close eating places and bars. Hickson House gin tasting and tour was great and only 5 minutes walk. We returned late one night and Moss at reception looked after us very graciously as we enjoyed a nightcap.
Naomi Wallbridge
My review is unusual as I was not a guest. My partner was a guest there and was boarding a cruise on 12/02.Being so close to Valentine's Day I wanted to surprise him with a gift on shore. I wrote to the hotel and was amazed at their optimistic response, there was no hesitation. Their excellence, effort & positivity from incredible Maxine & her team helped achieve the impossible within 24hrs.They are a busy hotel but yet they pulled out all the stops to make this happen. Also, kindly giving me the website of a local florist to contact, so useful, being that I live in spain. A delighted partner received his surprise hand delivered to his hotel room. It restored all my faith that such quality service still exists. Thank you Maxine so very much.