Anglesea 1 / Anglesea 2
Perth CBD, WA
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Reviews for Mercure Perth
Ruth Traill
We visited this weekend for two nights. Check-in was quick, but we were told the bare minimum which was our room number and breakfast time and which lift to use. We were not told the location of the pool or gym, or the floor number of our room (We figured 5 as our room started with 5, but you never know!). When we got to our room, I was very taken aback. There were stains on the carpet, two of the lamp lights needed to be adjusted to turn on (one loose globe, and one unplugged at the powerpoint). The curtains were stained. The bathroom shower head had several blocked holes, the exhaust fan was half an inch out of the roof on one side, and the old metal Kleenex box was still attached to the bathroom bench, rusted and half falling out. We had read some negative reviews regarding the breakfast, but we found the buffet to be quite nice with a lot of variety. The location was only a few minutes walk to Hay Street mall and a few nice places to eat. More restaurants were further into the city and are walkable, but it would easily be a 15-20 minute walk one-way. For over $650, we expected our room to be in far better condition than it was. And although there were no rude staff members, they were all pleasant, we expected far more attentive customer service for a 4-star hotel on check-in and departure.
Théa Morin
Hello, I stayed at your hotel two months ago and was welcomed by a lovely gentleman at the reception. He offered us drinks and a fruit platter, and we were extremely satisfied with our stay. I was so happy with the experience that I decided to book another night with you yesterday evening. However, this time, my experience was completely different and extremely disappointing. I was welcomed by Jimmy, a woman who was extremely rude to us from the moment we arrived. She charged us $60 for parking when it was supposed to be included in our reservation. Even worse, she made us wait more than 30 minutes at the reception, claiming she couldn’t find our reservation and suggesting it wasn’t under our name, even though it clearly was. Her attitude was arrogant, disrespectful, and completely unacceptable. She spoke to us in a condescending manner as if we didn’t belong in your establishment. Such behavior is unworthy of a hotel of your standard. I chose to return to your hotel, hoping to relive the great experience I had during my first stay, but instead, I was confronted with an incompetent and unpleasant employee. Please address your employee, she is really awful. It’s a shame that such a wonderful memory was ruined by someone who seems neither professional nor suitable for working in hospitality. I sincerely hope you take the necessary actions to ensure this doesn’t happen again. Looking forward to your response, Best regards.
Daayna Breheny
The location of the hotel is perfect, walking distance to Elizabeth Quay and the city. Nice pool and good gym. The bathroom is a bit dated but works fine. Helpful staff and I appreciated the help from front desk re a late checkout.
Sharon Tang
The hotel is generally in a rundown condition. Tight-spaced elevators and we had some hard time trying to figure out how to 'scan' the cards to get to our floor. The rooms are really basic with door knobs malfunctions. Don't expect good soundproofing system because I could hear what's going on next door if it gets loud. We had some fair expectations prior to coming here as it is a 4-star hotel. It feels more like a 2-star. The ultimatum which leads to this 1 star review is when we went up to the pool on 13th floor. When we got to 13th floor, we had to walk up to get to the pool, and that staircase leading up to the pool was infested with cockroaches. When we got to the pool, it was pitch dark (no lights on) and it was only 8.15pm and the receptionist told us that the pool is closed only at 9.00pm. There were cockroaches crawling all over the deck. My family and I were mortified by this experience. This hotel is in need of some pest control and this is not healthy for guests. The pool has 1.6m depth and it is definitely not kids-friendly. I will definitely choose another hotel to stay if I ever come back to Perth again.
CS Chin
Conveniently located within Perth CBD with friendly front desk customer services. Housekeeping services also worth mentioning as being friendly. Room cleanliness a plus during the stay. Hotel is within walking distance to most tourist attractions. Also very accessible to many public transports. Red Cat free service is only 3-5 minutes away on Hay Street. Pickup points conveniently located nearby for Pinnacle Tours is also a big plus.