Bronze & Silver Room at Mantra Parramatta
Price on request
Cnr Parkes St And Valentine Av, Parramatta NSW 2150, Australia
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Reviews for Mantra Parramatta
T R
The lobby is nice; however, when I went up to my room, I noticed the lift smelt strongly of terrible toilet cleaner. Once I entered my room, it had the scent of mothballs. The hotel is quite old and definitely needs refurbishing. My room was clean and had everything I needed for a one-night stay. The only issue I had was with the shower, which was not working properly; I had to call reception for assistance. It was a very hot day, and the air conditioning worked well. I found the reception staff to be pleasant and helpful. The only trouble I encountered was when calling to get an invoice for my stay; I had to ring twice before it was sent through. The location is very close to the train station. I’ve stayed in Mantra hotels before, but I have to say this one falls a bit short compared to the others.
Colin
I understand that this is a budget hotel but honestly there shouldn’t be this many issues. The room does not have functioning AC, it only blows hot air even on the coldest setting. They provide you with a desk fan but the only thing it blows is dust around the room. Dinner was average due to the tepid food with breakfast the same. There is nothing like cold bacon and eggs to start the day off. Upon dining I tried to use my Accor Plus dining benefit but was told it could only be used if I charge the meals to the room, which is fine. Upon checkout I asked and confirmed if my dinner benefit had been applied and they assured me he had. Upon reviewing the emailed invoice and some math (triple checked) the discount had not been applied. I’ve rung the hotel to question this and they have said they would email and call me back and this is yet to happen. I’ve followed up several times now and only been given the run around
Alicia Bragg
We had an issue with our Room, Staff member ( Christian) attended to our issues, and not only moved our room once, but twice! Small issues caused room changes, but as we are currently caring for our children in Hospital this issues were impacting our small time to recover. Christian not only listened to us, he made us feel relieved and comfortable. Great Staff, Great location.
Lekhad Ali
Personally, not a big fan of the Parramatta area. The Westfield is a very good shopping centre though. Stayed here for the convenience of having to attend a nearby event. I cannot fault this place. The staff are very friendly and helpful. The room was standard, comfortable enough for what was needed. I was surprised at the size of the bathroom. It was quite large - this was the superior spa suite or something along those lines. Comfy bed and I had a very good sleep, no concerns of outside noise or anything like that. I love a good buffet breakfast and this place delivered. For a Sunday morning, it was quiet, which made it very enjoyable. No line up for food. All the food was incredibly tasty. Great quality. Thanks Mantra, Parramatta. A very pleasant experience.
brandon lee
My stay with Mantra was just fine. When I arrived check in was easy. When I got to my room through the man hole in the toilet roof was loose and letting dust out. The staff were great and moved me to a better room, however I then had an issue with the shower head, which I managed to fix myself. The restaurant was just fine. Nothing to write home about, but the breakfast was good. However, when I returned from a late night out in the city, because it was a Sunday there was absolutely no option to have any sort of dinner, but the hotel says there is room service on demand? It was disappointing and this should be fixed with like a pantry if the restaurant isn’t going to be open Friday to Sunday. Finally the hotel itself (rooms, facilities, hallways etc) is looking a bit on the older side and in need of an update. I would not recommend paying over $700 for 4 nights when 3 of the 4 had no restaurant option and the place just looks a bit run down. There are better options around in parramatta and the city.
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