



Cnr Parkes St And Valentine Av, Parramatta NSW 2150, Australia
Hotel
•The conveniently situated Mantra Parramatta provides an excellent medium-sized venue for anyone planning an event in Sydney. They cater for all events from larger seminars to smaller workshops and special occasions. Located in the Parramatta CBD, an urban location with close access to numerous shops and business services. The hotel provides both flexible function spaces and 231 guest rooms, consisting of studios and apartments. Mantra Parramatta provides guests with a relaxing outdoor pool, indoor sauna and gym. There is an onsite restaurant and bar also on offer. Within easy reach of transit systems, retail, entertainment and many sporting events, the site offers both convenience and attractive, comfortable decor. Mantra Parramatta serves the needs of many business training seminar sponsors, marketing companies, tour operators and wedding planners.







Whilst the room was good the bed was a little hard for my liking. I was a bit concerned with the wire’s coming out of the walls in the corridors walking to the elevators. Also dialing 2 to get reception was a joke. I tried on 3 separate occasions and did not get any response. My husband managed to get a response once on his many attempts. We tried to have dinner at the restaurant however it was closed & I’m not sure that I ever saw it open. All in all whilst it was nice to be away from home for a little while I don’t think think that the prices that are charged are very fair.
From check-in onwards, everything is easy & pleasant with the staff & facilities. Have stayed here multiple times over the last few years & will continue to do so any time we stay in Sydney. Excellent location, comfortable bed & the AC works well. Staff are always a pleasure to deal with & super helpful. Highly recommend.
Stayed here twice in November. Both times the air-conditioning did not work. On the second occasion myself and others I was travelling with asked for room changes and we're advised there were no other rooms available. As it was 36° We then asked for a fan, it took about 5 hours and repeated asking for me to get one. Others still did not get one provided despite the hitel stating they were available and had to walk to kmart to purchase one themselves. The staff did not seem to overly care and just kept advising that either someone had looked and the air con worked or "there's people looking". It was not fixed in the 4 nights I stayed. When i used the bath and emptied it, it flooded the bathroom so had to let the water out bit by bit. There was an incident where the elevators power tripped and they ceased working. When we asked if we could use the fire stairs to get to our rooms, they said they didn't know where they were or if they could access them which was highly concerning should there be a fire. Amenities are ok with a small gym and pool. Dinners were nice and there is an adequate buffet breakfast. After the first night the sheets felt weird and like they were ill fitting, looked down and the bottom sheet only covered half the bed. Disappointingly this seems to be the standard the last few times I have stayed here. It's a very good location (depsite hearing trains all night due to poor soundproofing) and convenient otherwise I think this place would have gone out of business by now.
The sofa bed was broken and non-operable (the room was advertised and reserved as a one- bedroom apartment with sofa bed), the restaurant dining room and bar was closed for "holiday hours" for the entire week I stayed (not advertised or noted on the website...they only offered a buffet breakfast that closed at 10am). Despite the heat, the pool was an ice-bath. The room was very large and provided the basics, however, the dishwasher didn't work, the dryer would not dry our clothes, the bathtub was cracked across the middle and created a bubble when showering, the soap and hair dispensers contained watered-down product that was no use, the laundry door was broken, tiles were missing on the balcony, and there was water damage throughout the entire apartment (especially in the bathroom). Room turn over service was not clearly explained, although when we requested service (for example clean towels) we received them quickly. We brought everything to the attention of the receptionist and were only compensated with a $50 discount to the $150 parking bill. I paid a little over $1700 for the stay and was so disappointed.
Old building, a lot of dust, but location is nice. They also have a very backwards sop on room deposit, they actually deduct $200 from your actual bank account and it’s not refunded immediately. I have since checked out for 12 hours and I have yet to receive my deposit. They say every hotel does this, but I’ve been travelling around Australia and let me tell you which hotels do this- Mercure and Mantra (both Ms) I’m currently at Ibis, punthill they don’t do this, but take down your credit card number instead. Just a review to let others know before you decide to stay here.

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