The TOTTO Room at Hotel TOTTO
Price on request
60 Market St, Wollongong NSW 2500, Australia
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Reviews for Hotel TOTTO
Lulu Purnell
I don’t understand the bad reviews about Hotel Totto. The room was clean and comfortable. While on the smaller size, it was fit for purpose and matched the price. The noise of the air conditioner was the only comment I could make that isn’t positive. The staff were accommodating, available and pleasant. The pizza at the restaurant was authentically Italian and the coffee was outstanding. The location couldn’t have been better. I have high standards for accommodation and I was happy and satisfied with Totto
Jan Groth
I wouldn't call it a rip off, like other reviewers did. However, rooms are tiny. Expect a bed and a little space on the ground for the suitcase, that's about it. Biggest annoyance was the aircon - it was way too loud. Didn't sound like it was broken though, more like a too cheap unit way too close to our heads. We ended up turning it off and rather dealt with bistro and street noises instead - hardly got any sleep that night. On the bright side - the room was clean, people at the reception were friendly and food in the restaurant was good too.
Kelly
Pretty disappointed with this place. Very overpriced. We stayed here for our anniversary and it wasn’t at all what we would have hoped. The rooms are very small, it definitely used to be student housing. The mattresses are old with metal springs. Absolutely horrible! The shower was dirty and mouldy, I wouldn’t use it. The TV wasn’t great. It had no apps to stream and took ages to connect to your own device. The staff are relatively friendly but their customer service wasn’t great. The only saving grace was the buffet breakfast at Basta. It was a small spread but nicely done. Fresh eggs and good coffee. So much potential with this place, the outside and lobby are really cool but the rooms are really lacking. Hope to return one day to see some changes! Wollongong needs some nice hotels!
Sumi Sivalingam
Was told I could check in midday as I had arrived after a long flight but only got my room at 3pm and only after I asked reception. I stayed 3 nights and housekeeping never cleaned my room or provided fresh towels. This was despite 3 reminders and constantly checking with reception. There was a cockroach in the bathroom on day 2 and I told reception but nothing was done. Beds not made and coffee sachets not replenished. No cupboards or drawers in the room. Instead a metal grid on the wall where one is supposed to hang clothes? Very inconvenient and disappointing as I had come for an event and needed to hang clothes up. I rang the hotel the day before arrival requesting an iron. Nothing was provided even after 2 requests and I ended up having to take an iron and ironing board I found in the hallway propped up against the wall. Staff were friendly enough and the Negroni was one of the best I’ve had and food was good too. However, the overall impression was dismal especially when the room rates were not cheap. Won’t be coming back to this place. A friend’s shower barely worked and requests for toilet paper fell on deaf ears. Instead, she got free coffee and egg and bacon rolls. I don’t understand.
Henry Gregory
This place is the biggest rip off of a hotel I have ever seen. The rooms are tiny - as in you can barely walk around the bed, claustrophobic tiny. They are trying to do this awkward “customers check themselves in thing” which is fine for a budget hotel but this place does not charge budget prices. I’m ok with this quality of service and tiny rooms but they charge like you’re staying at the four seasons and think their tiny, tacky rooms are worth it. It’s a joke. Furnishings and fittings were cheap and tacky. Features and basic items usually found in hotels like a wardrobe, chair, ironing board etc were not provided. Rooms were tiny. The service was ok but again they are trying to eliminate that to an extent. And then they think they can charge top prices. Crazy!!!! Do not stay here if you have any other options.
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