Ambassador at Hilton Darwin
Price on request
32 Mitchell Street, Darwin NT 800, Australia
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Reviews for Hilton Darwin
Mickaël Fradj
I stayed at the Hilton Darwin on the night of 21/09/24, after booking my room just a few minutes before arriving at the hotel. Upon arrival at the front desk, I had to request my room upgrade, as the staff didn’t seem aware of it—likely due to the last-minute reservation, which is understandable. However, the greeting was lacking warmth and a smile, which slightly dampened my check-in experience. Fortunately, after asking, I was upgraded, which I always appreciate as a member. The lobby is beautiful, spacious, and inviting, and I particularly loved the carpet in my room, which added a nice touch of comfort to my stay.
Cynthia P
The hotel is conveniently located to the waterfront, restaurants and some attractions. Our room appeared to be recently updated with everything in good condition. The room was reasonably clean but there were areas that needed more attention. While I’m usually saying the lighting in hotel rooms needs to be brighter, here there needs to be an ability to dim or turn off some lights. Plenty of outlets but no USB outlets. The toilet seat doesn’t seem to quite fit the toilet. No ice machines on the floors. You go to the bar or restaurant to get ice. If you want it delivered to your room there is a charge. The hotel has a pool but it was way too cold to go swimming. The included buffet breakfast was nice with an omelet station. The front desk staff were helpful and efficient. Overall a nice staff but for the price you expect more attention to detail. Note: The Hilton Darwin is a cashless hotel. Despite this they charge a 2% credit card fee. They do not accept cash
Steve Muller
Location is good and only a short walk to most of the city attractions. Rooms are good size and have all the amenities to expect of a Hilton. Unfortunately I had some issues with my room but the hotel was quick to rectify, they went above and beyond. I stayed here based on loyalty and convenience to business meetings. The staff are exceptional and go out of their way to make you feel welcome and valued, the best I have encountered in a very long time, they are a credit to Hilton.
Jay Jay Meyer
My son and I booked in for one night on 21/10/24 after driving for 5 days. From the entrance to the exit - it was a wonderful experience. FOYER: The foyer was beautifully decorated and smelled pleasant. It was a huge WOW factor. I actually had to stop and take it all in. The Christmas tree was beautifully decorated. RECEPTION: I was warmly greeted by a friendly gentleman called Dipesh. Check in was a breeze. He could not do enough for me. I felt like a million dollars. VALET PARKING: we choose to take valet parking and that was a breeze. All taken care of by Dipesh. PASSAGE TO ROOMS: I would suggest that your passageways smell the same as your foyer - which smelt fabulous. It was an anticlimax getting out of lift and having a bit of a ‘musty’ smell. ROOM: another WOW factor. Bright, fresh, new. Ensuite was exquisite. Beds we so comfortable. TV had movies you could watch WITHOUT paying and having to login to your own Netflix accounts. For this alone I would give 🌟🌟🌟🌟🌟 (5stars), 👏👏 Well done. BREAKFAST: we choose to go down later (9:20am) and have a sleep-in. I must be honest and say I was a little disappointed- it seemed like we got the last supplies. Bacon - which I love seemed old and tough - not crispy. In the bigger scheme of things - this is that could effect mug experience but for us was a minor because everything else was great. CHECKOUT - so so easy. Handed my keys in and walked out. Got my invoice in my inbox. So efficient! NOTE: I want to highlight Dipesh (GRM) When we had a minor issue in the room with towels Dipesh was there - brought us a fresh set within minutes of calling. Then I left my pillow after checkout and contact Dipesh … who let me know the next day that it had been found and I could pick it up. This gentleman had the most amazing “can-do” attitude. So refreshing to have good old fashion service available. Well-done Dipesh. You made our experience so much more pleasant and sweeter. Well done Hilton for employing Dipesh. You need to “clone” him - because then you will have the best hotel-chain. LOVED LOVED LOVED OUR STAY!! We will be back!!
danny chong
I recently stayed at this hotel from October 20 to October 21, and my experience was disappointing overall. While the front desk staff were friendly and handled check-in quickly, the room left much to be desired. Firstly, the bathroom lacked basic amenities like toothpaste, toothbrushes, and shaving supplies, which is unacceptable for a five-star hotel. Additionally, we ordered room service, but the dirty dishes were left outside our door for an entire night without being picked up. We also paid extra for internet access, but the streaming service was so laggy that it was practically unwatchable. These issues really need to be addressed if the hotel wants to maintain its five-star reputation. Overall, I was left feeling dissatisfied and unlikely to return.