Excellence 1 at Arrow on Swanston
Starting from $264
488 Swanston St, Carlton VIC 3053, Australia
Why you'll love this venue
- Located in the heart of Melbourne CBD and Melbourne's Educational Hub
- Flexible event spaces, accommodation and catering options
- Equipped with an outdoor pool, a fitness room and coin-operated laundry
Contact Arrow on Swanston
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Amenities & Extras
Food & Beverage
Audio Visual Equipment (AV)
Other Amenities & Extras
Reviews for Arrow on Swanston
Melissa Gee
The only good thing about this hotel is the location. It’s old, grubby, and NOTHING at all like the photos. We booked a deluxe family serviced apartment. There was no service and certainly not suited to a family. The floors were sticky, the beds had duvets that had stains on them. The furniture was old and uncomfortable. The only ‘couch’ would barely fit a toddler. The stairs inside the room were steep and unsafe. Thank goodness our children were old enough to stay away from them. The staff were not helpful at any stage. Paid for two days parking and every single trip out and in needed a call to reception to be let in! First photos are what we got… the nice photo was what we thought we booked.
sar bear
Clementine was amzing at the check in, perfect instruction on how to use parking garage and accessing our room from there too! First impressions were great we had multiple bookings that linked together the nights we were staying, we actually got upgraded, which we are very grateful for 😃 The room is very bright and spacious with comfortable crisp bedding. Love the kitchen area, just like home for our 5 night stay. Parking garage spaces is huge for a city space! Location just outside of hoddle grid, so many options for food and nightlife. Will stay again. Thanks to all the staff here who care
Zoe H
Strongly not recommended to stay at this hotel. 1. The online images and actual is like heaven and earth. We were given a dimmed room at the next building, walking through the building entrance, lift, corridor walkway that looks like a maze would make u feel eerie. 2. The bed, pillows, blanket are way too old, it looks like it has been used for more than 20 years. I doubt the duvet was washed. 3. Only one lift is working. If u are given by a room at the end, u gonna walk through a maze to find the room. I doubt this comply to safety during fire hazards (based on Singapore’s standard) 4. Doesn’t come w oven, washing machine in the room. 5. Eventually we managed to change the room to the main building, we stayed for 3 nights, the staff came in to replace the room towels , clean the toilet but doesn’t fold the duvet; it kind of a weird housekeeping arrangement anyway. In additional, they did it without we knowing, It kind of intruding our privacy when we were out.
Marcel Tornow
CAUTION: Fake reviews, hell and earth between pictures online and reality! My partner and I were quite disappointed with our stay at Arrow on Swanston, even though we received a free room upgrade. The rooms looked nothing like the pictures online, which felt very deceiving—almost scam-like. We paid AUD 318 for three nights through Agoda, and if we had paid more, as some reviews suggested, I would’ve been even more upset. The gym is better than nothing, but again, it’s not like the pictures. The pool is outdoors and not heated, and the sauna was broken during our stay. What’s absolutely unacceptable is that it seems like the hotel is buying fake reviews. Please don’t give your money to a place that actively lies to its guests and maintains this facade with fake reviews instead of updating their rooms or changing the misleading photos. Had I seen the recent reviews beforehand, I would’ve booked elsewhere. I can’t recommend this hotel to anyone.
Amar Bahkani
Real solid 4 stars, so recommend! If you're looking for the best money/quality ratio I would say 5 stats even. The location and amenities in the room are great. The gym is a big plus! The pictures on Booking can be a bit deceiving: it's good but not thàt good, but good! A bit noisy (thin walls and doors) and stuff like that, but all in all money well spent. Parking is relatively cheap for this area: 25 AUD per night.
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