Winners at Arrow on Swanston
Starting from $660
488 Swanston St, Carlton VIC 3053, Australia
Why you'll love this venue
- Located in the heart of Melbourne CBD and Melbourne's Educational Hub
- Flexible event spaces, accommodation and catering options
- Equipped with an outdoor pool, a fitness room and coin-operated laundry
Contact Arrow on Swanston
Usually responds within 24 hours
Packages, Menus & Offers
Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
Room Layouts & Capacity
Amenities & Extras
Food & Beverage
Audio Visual Equipment (AV)
Other Amenities & Extras
Reviews for Arrow on Swanston
Zoe H
Strongly not recommended to stay at this hotel. 1. The online images and actual is like heaven and earth. We were given a dimmed room at the next building, walking through the building entrance, lift, corridor walkway that looks like a maze would make u feel eerie. 2. The bed, pillows, blanket are way too old, it looks like it has been used for more than 20 years. I doubt the duvet was washed. 3. Only one lift is working. If u are given by a room at the end, u gonna walk through a maze to find the room. I doubt this comply to safety during fire hazards (based on Singapore’s standard) 4. Doesn’t come w oven, washing machine in the room. 5. Eventually we managed to change the room to the main building, we stayed for 3 nights, the staff came in to replace the room towels , clean the toilet but doesn’t fold the duvet; it kind of a weird housekeeping arrangement anyway. In additional, they did it without we knowing, It kind of intruding our privacy when we were out.
Chantelle Lange
We recently stayed in a charming room that, while compact, offered everything we needed at an unbeatable price. The sleeping arrangements were ideal, featuring a comfortable double bed and a versatile sofa bed—perfect for our family. The bedroom included adjustable shutters, allowing us to customize the space to our liking. An unexpected incident occurred when our son, who is on the autism spectrum, accidentally locked the bathroom door from the outside. However, the staff responded with grace and efficiency. They were exceptionally polite and attentive, promptly restocking our essentials like towels, sugar, and coffee upon request. Moreover, they swiftly addressed the locked door situation, ensuring minimal disruption to our stay. Overall, the hospitality and responsiveness of the staff greatly enhanced our experience, making it a place we’d happily recommend to others looking for quality accommodation on a budget. Thank you to the staff for making our first family trip to Melbourne a great experience.
Murray Ross
Scam Scam Scam - This place is just a con job. the photos on their web site of the rooms is nothing like what you get. We booked a room for three people off the web site that showed a spacious room with a double bed and a single. We got a pokey room with a double bed and a fold out couch. There was a $100 deposit taken at the front desk before you got your room - it has been 6 weeks and a lot of e-mails and we still have not got our deposit back.
Kate De'Laney
STAY AWAY FROM HERE!! I booked this place based on the photos and what was supposed to be available in all rooms. While I realise that hotels put their best rooms forward to be photographed, I would expect their other rooms not to be too far off the rooms in the photos. How wrong I was! We arrived a couple of hours early prepared to drop our bags off, but our room was ready. We had booked a two-bedroom apartment for three nights. The male person we dealt with at reception was extremely slow at his job, spoke very little and whilst serving me, also took a phone call that had been on hold for what appeared to be some time. We were given the key to our apartment and told to go to the building next door, which when we went in, was quite run down looking. We got up to our apartment which was small, the double bed was pushed up against the wall on one side and hardly any room to walk around the bed. However, we then realised that the facilities that were supposed to be available in all rooms were missing and I'm not just talking about minor things either! The booking site we went through had listed facilities like dishwasher, washing machine, clothes dryer, telephone, coffee maker, and a sauna. However, none of this was in the apartment. We spoke to the guy at reception again who basically couldn't have given a rat's arse saying that none of the rooms have any the facilities listed, they have a laundromat that we can use but we have to pay for it and if we weren't happy with the room, then he would refund our money, and we could go elsewhere. He then blamed the booking site for the room facilities saying they were the ones who put them on the site, the hotel so if we had a problem then we needed to take it up with Agoda. We decided to cut our losses and leave this hell hole. It seems that Arrow on Swanston gets many complaints, and their resolution is to refund your money. I am however, still waiting for my money 2 weeks later and a reply to my many emails. Stay away from this place.
Caprice Fleijsman
The check in process was extremely slow. The staff had not prepared our rooms by the time we were scheduled to check in. The studio room we booked did not look like the pictures on the website. However, all of the amenities worked, and the location was convenient. Long story short: You get what you pay for.
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