Honeyeater 3 at voco Melbourne Central
Price on request
18 Timothy Ln, Melbourne VIC 3000, Australia
Contact voco Melbourne Central
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Reviews for voco Melbourne Central
lauren brown
This hotel was absolutely perfect for my two night stay in Melbourne with my friend. From the moment you entered the building, everyone was so warm and welcoming and even tho I was early for check in, they accommodated us anyway! It’s in a great location only a few minutes walk from Melbourne central station and the shopping centre within Melbourne central. Also only a little walk to Bourke street mall which is another great shopping location! The room was spotless, a little small for some maybe but exactly what we needed and we wouldn’t have needed anything more! I loved the quirky design this hotel has, it almost feels like you’re not in Melbourne in the best way! The only minor issues we had was the elevators were having issues one day which prevented us from getting to our room (this is at no fault of the hotel staff) staff were attentive and quick in resolving the issue! As well as a request for robes and toiletries that then had someone come to fix our TV? But this was sorted again very quickly and professionally. We also had room service one night which was delivered very quickly and was delicious! We did not have breakfast but I do regret that now because it did look amazing! Overall I would highly recommend this hotel for the location, the service and the beautiful rooms!
Kristi-Lee Kane
I booked a two single bed standard room through Agoda for a work trip and despite showing this and how their company had set up the Agoda plaform, they insisted they had no two bed rooms available and tried to force me to pay extra for a rollaway bed so my coworker and I would not have to share a bed. If you do book this type of room, make absolutely sure you call ahead and confirm they will put you in the room you've booked. The staff member on the check in desk and the shift manager were both extremely rude and condescending and argued with us for quite a while about system technicalities (and blamed their marketing team and other factors for the issue with how the room comes through in their system) that my colleague and I had no control over, rather than providing good customer service. We were politely firm in insisting upon our consumer rights and did not raise our voices or speak to them with any of the disrespect they showed us. They eventually put us in a room they tried to say was an upgrade (a spa bath room we had no need of as work colleagues and needed us to squeeze between it and the large windows to close the curtains for privacy when using the toilet enclosed in a strange little shower cubicle) and would give the rollaway bed for free, then when the bed eventually was brought up, the room staff member said we had been put in the wrong type of room as it didn't have room for the bed and we would have a 30cm gap between the wall and bed to scoot through, and it would completely block the fridge (you have to get your own water to bring up to the room by the way). It took me calling Agoda for the hotel staff to call the room and advise they had found another room with two beds for us. He then took 20 minutes to come and give us the new keys (after housekeeping came into the room expecting us to already be out), offered no help with our bags or apologies for the many inconveniences, and silently stonewalled us as we went up to find the new room. The lifte are also very troublesome and you have 2 seconds upon entering to scan your room card to confirm the floor selection from the ipad outside or you're forced to get off and try and select it again. The lift also kept announcing it had registered a call for assistance and someone from the elevator help team would be in touch throughout the entire duration of our stay. Beware that the confusingly marked buttons for the lights in the bedroom also turn off the bathroom lights in case you or someone you're travelling with is using the toilet or shower when the button is pressed. The taps are an odd dial design which doesn't follow conventional right tight/off and left loose/open logic. I don't see myself ever using this hotel or any others in the brand again as I have never been treated more like dirt than by this hotel's staff on duty when we checked in. Edit: Please note that despite whatever they claim in the reply, the room was not 'premium' even if on a higher floor, it was extremely basic (smaller than the initial "upgrade" spa bath room) and they offered me and my colleague nothing in terms of comfort or real service. It was just what we had booked through Agoda (again, a platform their company chose to allow bookings through and mismanaged incompetently) but on perhaps a higher floor overlooking the dirty rooftops of other Melbourne hotels.
Hannah Joseigh
This hotel is simply outstanding! The service was top-tier, and the staff were welcoming and attentive. My room was cozy, spotless, and had a lovely view. Breakfast was full of delicious choices, and the restaurant team were very polite. The pool and fitness area were well maintained. I loved every part of my stay and highly recommend this place to anyone visiting the area.
Victoria Masima
I had the most wonderful stay! The hotel was absolutely beautiful — every detail was thoughtfully done and the atmosphere was so relaxing. The staff were incredibly friendly and welcoming, making me feel right at home from the moment I arrived. The bed was unbelievably comfortable (one of the best sleeps I’ve had in ages!), and the location was perfect — close to everything yet peaceful and quiet. I can’t recommend this hotel highly enough and can’t wait to come back!
Asif Iqbal
I recently stayed at voco with my family, and it was a fantastic experience! The supervisor was absolutely excellent - very attentive and accommodating. One of the highlights was when they swapped our small rooms for a bigger one upon request - really showed their commitment to guest satisfaction. The buffet breakfast was amazing - lots of delicious options to start the day right. We also loved spending time by the swimming pool, taking in the stunning views of the Melbourne skyline. It was a great way to relax and unwind during our stay. There were a couple of minor issues with billing during our stay, but the supervisor was quick to clarify and resolve these issues - kudos for their prompt and helpful response. Overall, we'd definitely consider staying at voco again. Great service, good food, and lovely amenities with a view.
Other spaces at this venue
Gouldian Room
Honeyeater Room 2
Honeyeater Room 1
Hammer Room
Tongs
