



350 Church St, Parramatta NSW 2150, Australia
Hotel
•Novotel Sydney Parramatta welcomes you to experience comfort with world-class service. The hotel is conveniently located in the heart of Parramatta, just a short drive from Sydney CBD and minutes away from the region's most popular attractions.
Whether you’re planning a conference, meeting or special event, Novotel Sydney Parramatta is an ideal venue for any occasion. The hotel offers an impressive range of conference and event spaces that can cater to any need, combined with sophisticated facilities and cutting-edge meeting technology. Novotel Sydney Parramatta offers eleven versatile meeting rooms ranging from the intimate Boardroom to the Lennox Ballroom which can accommodate up to 500 guests. The outdoor terrace is a perfect setting for cocktail receptions, networking events and other special occasions. With chic, stylish accommodations, first-class amenities and splendid cuisine, Hotel Novotel Sydney Parramatta is the perfect choice for both business travelers and leisure travelers alike.
















Our stay was extremely disappointing, especially given the price point. We paid over $350 per night, which is completely unjustified for the condition and comfort of this hotel. The air conditioning did not work for two out of the three nights we stayed, making it very uncomfortable and difficult to sleep. The room itself was poorly maintained — the ceilings were cracked, and the walls near the window were oddly shaped and protruded in a way that wasn’t marked or highlighted, causing us to hit our heads multiple times. This felt unsafe and careless. Cleanliness was also a major issue. The carpets in our room were filthy, and even the carpet in the elevator was visibly dirty, which did not leave a good first impression. The towels were old and worn, and the bed blankets smelled stale and musty, raising concerns about overall hygiene and upkeep. The paid car park was so tight that we couldn’t get in and out of our cars properly. For the price we paid, we expected a much higher standard of comfort, cleanliness, and maintenance. Unfortunately, this stay fell far short of expectations, and we would not recommend this hotel to others.
The service provided by Loraini, Henry, Chef Marshall and Adam was absolutely amazing. They were all so welcoming, attentive and made our experience truly special. The buffet breakfast was hands down the best we’ve ever had — such a great variety and everything was delicious. We will definitely be recommending this place to all our family and friends!
I cannot get over how filthy this hotel was. There is no way that it is a 4 star hotel. The shower had some kind of odd yellow stains all over the walls on the marble tiles. The vents looked like they had not been cleaned in years. The lift - don’t even get me started - it was filthy carpet and as you step into the lift the metal edge looked like it had not been cleaned in years. In hindsight I should have taken photos of just how ferral the hotel was. The bed was extremely uncomfortable and the mattress was god knows how old. My back was killing the next day. I am convinced they have bed bugs of some kind. The chaise lounge in the room next to the bed had black marks all over it. I paid $220 a night and honestly is not even worth paying $50 a night! Then to top it off they charge you $40 a day for parking! Umm it’s parramatta on a weekend- why is it $40?! I would not recommend this place at all!
We booked the rooms for 4. I was meant to pay at hotel for AUD 458 but when I got there, they added AUD 8 on top without telling me, just charged my card AUD 466 for 1 night. Although we have 3-4 lamps to give us lights, still dark. They do not have a bright colour light, all light close to yellow colour. There's no drinks in the fridge, not even a water bottle. I have to boil the water from the toilet sink water and drink it after cooling down. Nothing exciting about the room. Also I went downstairs or reception this to have coffee in the morning and charge my phone at the same time, could not locate any of the charging outlet. The breakfast buffet is extra $35 each person if you want to add but kids under 15 was free. Location is close to food , many to select. To Westfield is 14 min walk. If you stay in hotel, you can pay to park your car for $40 overnight, or $50 if your not the client. Overall stay is 6/10. Bed is comfortable.
Our first stay at a Novetel. We paid for a King Suite on 6th floor. The room was small but nice and the bed was super comfy. But there were small details around the motel that need tending too, to warrant the price tag. There were patched areas/rust marks in our bathroom. The height of the bath/shower put us very close to the ceiling too. Stains on the hallway carpet and marks on the walls. The buffet breakfast was outstanding. So many options and staff were very friendly and helpful. I was not impressed with having to pay an extra $120 just to have a car space in a motel I was already paying $1380 to stay in. Not cool at all.

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