Secret Garden at Peppers Soul Surfers Paradise
Price on request
8 The Esplanade, Surfers Paradise QLD 4217, Australia
Why you'll love this venue
- Stunning ocean views for poolside events or buffets, perfect for up to 100 guests.
- Ideal for intimate gatherings, with natural light and round table settings for delegates.
- Enjoy alfresco cocktails with a tranquil landscape on level 3.
Contact Peppers Soul Surfers Paradise
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Packages, Menus & Offers
Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
Room Layouts & Capacity
Amenities & Extras
Food & Beverage
Audio Visual Equipment (AV)
Other Amenities & Extras
Reviews for Peppers Soul Surfers Paradise
Amanda Pol
Great location and views, staff are very pleasant and friendly. Complementary upgrade. Rooms slightly unclean, not overly well clean under bed and around bedside tables. Glasses had finger prints and old wine stains. Daily rooms service very helpful. Pool is in the shade 12-1pm, great on a hot day and delightful pool.
Connor Green
Everything was amazing. The views, the location and the room were flawless. Will definitely be back next anniversary. Best appartments I’ve stayed in. Only complaint is the Accor app, which I book all my stays on says free parking included but was asked to pay $50 for 2 nights of parking on checkout.
Rita Karam
I just wanted to take a moment to express my heartfelt appreciation for another outstanding stay at Peppers Soul. From the moment we arrived, it was clear why we've been returning for six years straight – the room was immaculate 2 bedroom ocean view, daily housekeeping, just as it always is in January, and the facilities were top-notch, from the stunning pool area to the well-equipped gym. One of my favorite touches is the seamless access to street level directly from the pool area – it's so convenient and unique. This time, we had a minor issue during our stay, and I have to commend the exceptional service we received. When I reached out to reception, the resolution we came to not only met but exceeded my expectations. A huge shout-out to Mathew, the manager on shift that evening (22.1.2025, around 8:30 pm), for his professionalism and swift action in addressing our concerns. He was attentive and responsive, ensuring our comfort. I’d also like to recognize the lovely young lady at reception, who unfortunately I didn’t catch the name of, but she was equally warm and accommodating. It's rare to encounter such genuinely outstanding, beyond-the-call-of-duty service these days, but Mathew and his team proved that Peppers Soul is still setting the standard for excellence. I can’t wait for our next visit – Peppers Soul truly feels like home!
Carol Pavia
Unfortunately the only 5 star things about this accommodation is the location and ocean views. The appartments (well ours) are needing some tender loving care and they seem to have some odour issues from the bathrooms. It’s okay for properties to become old and tired but as a 5 star rating you would think they would ensure to do others things to compensate, like ensure the cleaning standards are high, the quality of the towels and the bed linen are high, but unfortunately not the case. Even the pool bar and restaurant was open limited times. We paid for the cleaning daily but I wouldn’t bother that’s not cleaning, that is making beds and throwing some towels in the bathroom. The overall cleaning standard of the apartment is very poor. When I addressed this it was confirmed that that was the cleaning service its ‘light clean’, they don’t even sweep the floors. We were so very disappointed having paid top dollar. I did try and address this issue while staying there and was told totally understand but unfortunately is what it is, when I said I came directly as I really don’t want to write a poor review I prefer to give the opportunity directly to address, she advised actually I would encourage you to put a review in, so that management can see and maybe if they see more of them they will start to do something about it. Overall so disappointed, when you look up what gets accommodation a 5 star rating, unfortunately Peppers do not deliver them. Shame as the location and price is definitely 5 star.
E
Views from the Ocean view room were absolutely stunning! The room was also large and spacious, and was equipped with everything you'd need for medium to long stay. The location of the hotel was also really great! 1 min walk to the beach, and another minute walk to heaps and heaps of restaurants, cafes, supermarkets and shops. However, there remain areas of improvements which are as follows: 1. The shower water pressure in the room was absolutely horrible. Considering we were on the 26th floor of a 70+ storey building, I don't see why the water pressure would be so bad! 2. The level of cleanliness in the room - Although housekeeping did a daily "refresh", the room was not adequately cleaned. It still felt rather dirty and dusty in some areas. 3. The checkout time of 10am - We were rather shocked to hear that checkout time was at 10am, which makes no sense especially since the hotel's official check-in time for incoming guests is a 2pm. I don't understand why the hotel would need close to 4 hours to turnover a room for an incoming guest. On a side note it also means that a 1 night stay (In at 2pm and Out at 10am) is barely 24 hours! I'd otherwise rate the hotel an 8/10 if you're willing to look past the 3 red-flags outlined above.