Rhapis Garden Lounge at InterContinental Sanctuary Cove Resort
Price on request
Manor Cir, Hope Island QLD 4212, Australia
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Reviews for InterContinental Sanctuary Cove Resort
Sophia Wang
We love and would recommended our stay here. Coming during the weekday so we feel like we have the resort ourselves. Full of kangaroos. Services brilliant. Facility awesome. Drink at the pool bar is very nice! The verandah cocktail could be better. We had a dinner at verandah the food is actually amazingly nice (burger, squid and pizza) dessert cheese cake is also very nice. The heated pool in winter is still cold (not freezing cold) def not warm. We only used the pool at noon (which is not that cold) the spa is warm and decent size we use the spa with our little one a lot. The lagoon pool is really nice too with sand and play toys provided. The room is a bit rundown but everything is working with good hot shower. Our room is on ground level so we can go straight to the lagoon from our room!
B F
Absolutely perfect from the moment we arrived. Reception phoned on the morning of our arrival to say our rooms were ready. What an amazing service! The staff everywhere made us feel like we were truly valued. The breakfasts were fantastic with a fresh variety every morning. Even though the staff were super busy they still smiled (Thankyou Cedric!) and bought what we needed without a fuss. Our rooms were absolutely spotless and quite spacious facing the lovely marina. Each morning while we were at breakfast the cleaning fairy had redone the rooms immaculately again. The whole place was relaxing, (even the kangaroos stay there happily living quietly) and super friendly and nothing was too much trouble for any staff member we dealt with. I was on an arm crutch and so I used the buggy (thankyou to Sebastian!) on a number of occasions to go to the rooms and to the marina and it went smoothly each time with generally just a short wait. Thankyou also to Andrea and Natalie who took a few of those buggy calls and were so helpful and polite. The bar staff were friendly, and at times under a lot of pressure and they still delivered our cocktails each night with smiles. We had a dinner at The Fireplace and had lovely service and a beautifully cooked steak that simply melted in my mouth. I loved every aspect of Sanctuary Cove Resort and I can't wait to go back! A massive thankyou to all the unnamed (sorry) members of staff who made our stay memorable in so many wonderful ways.
Phurba Tamang
We stayed at Intercontinental Sanctuary Cove for my wife’s birthday for two nights, and the team went above and beyond to make it truly special—especially for her. From the moment we arrived until the time we left, every staff member we met was warm, welcoming, and attentive. A special mention to Nanomi at the front desk for her kindness and professionalism, and a big shout-out to the amazing concierge team for their help throughout our stay. As a Diamond member, I really appreciated the little extras, like the 2 pm late checkout, which gave us more time to explore the property and enjoy the facilities. The room upgrade and thoughtful amenities in the room were such a lovely touch and made the celebration even better. We had an amazing time and left with wonderful memories. We’ll definitely be back and will be telling our friends and family to visit too!
Robert Barrett
We stayed 4 nights at this grand, leafy, impressive, and spacious resort. The staff were all accommodating and friendly. The hotel has a wonderful old world almost Athenian feel with clay colored tiling and many fountains adorning the main courtyard area. The Rooms are very spacious and comfortable. We had a marina view room with balcony that was wonderful to view the sunrise and sunsets. The varied birdsong, water dragons, kangaroos, and many different types of trees and bushes give the place a real charm and country feel. The grounds were very well maintained and tidy, the pools were regularly cleaned. Temperatures of the pools vary from 21deg in the main lagoon pool, 23-29deg in the swimming pool, and 33deg in the spa (a touch cold as usually a spa is set to 36 minimum, but fine for me). At this time of year I had the pools to myself and it was just wonderful! The breakfast and bar food was outstanding. My complaint is however with the selfish sick people who come to breakfast blowing their noses and clearly not being well, infect people like me and my wife who are now recovering from colds obtained from these people touching the serving instruments and putting staff welfare at risk as well. Please think of others if your sick and try to arrange breakfast another way - perhaps the hotel could add signs and offer in room breakfast for the sick - not easy to manage I know, would be better if people could (shock horror) think about other people and not come to food buffet sick! The country club people were extremely friendly and the facilities first class, sad to be losing the bush out front to housing but not their fault. A shuttle on demand takes you there and it take a couple of minutes - so good! We will be back to this impressive resort many times I think (might have to skip the buffet though sadly)!
Kevin
Stayed 2 nights and arrived midnight. Front staff were great. As a Gold Ambassador of Intercontinental we received an upgrade to a Queenslander Suite, which was fantastic and much appreciated as we had our daughter with us. The separate bedroom was great from a privacy perspective. It was pouring with rain at the time of arrival and the front desk man (wish I remembered his name) followed us to the car park in a buggy and then drove us to the room so we didn’t get soaked. Grounds were lovely, kangaroos roamed freely and the pool and lagoon pool were great. Happy to recommend.
Other spaces at this venue
MacArthur's Ballroom
Steeped in heritage and rich charm, the MacArthur’s Ballroom is heralded as the largest of the meetings and events rooms and is located on the lower level of The Woolshed. With its magnificent chandeliers, floor-to-ceiling French windows of...
The Grange
As the darling of InterContinental’s meeting and events venues, The Grange shines with its distinct architectural design, from the cathedral-like ceiling and dramatic chandelier, to the private dining room and stunning panoramic terrace.
Merino Room
With rustic French doors and contemporary interiors, the flexible Marino Room can be split into two or configured as one large room seating up to 100 theatre-style.
Leicester Room
With rustic French doors and contemporary interiors, the flexible Marino Room can be split into two or configured as one large room seating up to 100 theatre-style.
Romney Room
With rustic French doors and contemporary interiors, the flexible Marino Room can be split into two or configured as one large room seating up to 100 theatre-style.
Royal Garden Lounge
Amidst tropical surrounds and lounging kangaroos, discover 3 exclusive Garden Lounges in the bushy grounds of the Resort. Tucked away in the Resort’s tropical gardens, the lounges deliver unparalleled privacy for up to 50 delegates. Ent...
Fountain Terrace
With the grandeur of The Great House as your backdrop, The Fountain Terrace is a unique cocktail reception surrounded by garden beds and deep-blue waters. Views stretch onto the Lagoon Beach for an unforgettable ambiance. Discover the uniq...
Lagoon Beach
An experience like no other: imagine tiki torches lining the once-acre lagoon, a canopy of stars and a backdrop of fireworks upon the water. The Lagoon Beach is a unique location for memorable cocktail receptions and themed exhibitions. Di...
Lagoon Beach Club Deck
We invite resort guests and visitors to enjoy the iconic outlook from our lagoonside deck whilst savouring meticulously crafted cocktails and a delectable menu featuring relaxed poolside favourites and fresh locally-sourced seafood. Lagoo...
Lagoon Beach Club
We invite resort guests and visitors to enjoy the iconic outlook from our lagoonside deck whilst savouring meticulously crafted cocktails and a delectable menu featuring relaxed poolside favourites and fresh locally-sourced seafood. Lagoo...
Marina Lawn
Experience an outdoor venue with a gorgeous view of the Marina and the Superyachts. This space is versatile and can be themed for many events including the use of a marquee or barbeque. (Marquees are an additional cost).
Botanical Room
Based at the Sanctuary Cove Country Club. A lovely space for your meeting or event. Plenty of natural light with floor to ceiling windows on one side with a walk out undercover balcony overlooking the Palms Golf Course. The room has a fully...
Palms Room
Based at the Sanctuary Cove Country Club. A lovely space for your meeting or event. Plenty of natural light with floor to ceiling windows on one side with a walk out undercover balcony with greenery views.