The Grand Games Room at Ovolo The Valley
Price on request
1000 Ann Street, Fortitude Valley QLD, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the listing prior to booking to ensure you have the most up-to-date information.
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Reviews for Ovolo The Valley
Georgia Piekkala-Fletcher
I will write the facts about our stay at The Ovolo for our wedding. I stayed for two nights, the first with my mother and the second with my new husband. On the second day, I also got ready with my mother and sisters, and my bridesmaids came by for photos later. - We signed up for valet parking. We waited 5 minutes in the drive before going inside to find someone to take the car. I parked the car in the open-air parking outside the shops before anyone could move it. - Mum and I received a bottle of prosecco on ice on arrival. I called and asked if this could be collected and re-set for the next night when I'd be there with my new husband. I was promised a second bottle and a full turndown of the room in the afternoon after we left for the wedding. - When we were getting ready on day 2, we asked for water that we never got. - When my new husband and I arrived to our room for our wedding night, it had not been serviced at all. The bins were full, breakfast dishes from room-service were still there, the bed hadn't been made. We waited approx. 20 minutes for someone from reception to bring us towels. He also brought us a bottle of red wine as no new bottle awaited us on arrival, as had been promised. - When I spoke to reception about these issues on our wedding night, we were told the room would be comped for the night. - The next morning, we were offered free valet parking instead. When I emphasised how disappointed we were, they also offered us 50% off our second night, as well as all incidentals free. - 2 weeks later, I had to call The Ovolo because they had not charged me correctly and were still withholding funds, which were not released until 2.5 weeks after my stay. We selected The Ovolo due to its beauty and good reputation. Given it was the most important night of our lives, we decided to splurge. After our stay, I felt undervalued and embarrassed that I had to call a hotel of this calibre out on repeated issues. While I loved the aesthetic and features of our room, I do not recommend staying at this hotel for a special occasion due to poor service.
Brad
Stayed at Ovolo Brisbane the Valley and overall had a great experience. The hotel itself is stylish and well-located, making it easy to explore the area. The room was a little on the small side, but still comfortable and functional. One downside was housekeeping. The room wasn’t serviced until around 3–4pm the following day, which felt quite late. On the plus side, complimentary bottled water was a nice touch and much appreciated. The biggest surprise was the parking fee: $60 per day for valet or onsite parking. That’s steep sometimes more than the cost of flights or even car hire and fuel! If you’re driving, I’d recommend looking for nearby parking alternatives to save some serious cash. All in all, not too bad worth considering if you’re after a boutique stay in a vibrant location.
Lisa andersson
This place is absolutely awful. It’s located in a sketchy area surrounded by shady people and drug addicts once it gets dark. The rooms themselves are fine, and I’ll give credit where it’s due..the food is actually pretty good. But the staff? Completely unacceptable. The bartenders don’t even bother to measure alcohol; they just pour whatever they feel like. They spend most of their time yelling at each other across the bar like it’s some kind of circus. What’s worse is the way management treats the lower staff, it’s genuinely disgusting. I overheard multiple arguments where managers were threatening to fire employees over the smallest mistakes, like giving someone the wrong drink or simply standing up for themselves when being spoken to disrespectfully. The whole environment feels toxic and unprofessional. It’s clear the people running this place have no idea how to treat their staff or their customers. Disgusting staff!! Especially that lady who tries to boss everyone around when she herself doesn’t even have a clue what she’s doing!!!!
B U
This was a complicated experience. On arrival, we waited more than 15 minutes to check in, as the system was apparently restarting. We were then taken to a room that seemed to be unprepared for our arrival, as it was missing a few key amenities. The biggest issue was the lack of air conditioning, as the system was broken. After mentioning it for the second time, we were given another room. The front desk, upon assigning the room, told us that housekeeping had already taken our luggage to the next room, which was not true. After moving into the new room, it was a big improvement. This room actually had a hair dryer. However, the pool and gym are closed at the time of writing, and the construction work is quite loud in the morning. Once the room was sorted, it was quite nice. However, service was hit or miss, with some being very helpful and wonderfully kind, and others showing some inexperience or general confusion. The location is very good if you enjoy the valley, but if you want to see aspects of the CBD, it's a bit of a walk.
Alan
For a 5 star hotel, this place isn’t great. The rooms are spacious and clean but very limited services. Amenities are available only upon request. The staff is nice but the service was not great. I had to ask 3 times just to get a laundry bag that wasn’t replaced in my room when I checked in. Additionally, there doesn’t seem to be any managerial oversight for the way the rooms are refreshed in between guests or any check that the equipment is working. My phone wasn’t working and it took me asking the front desk several times before they sent someone from maintenance to look into it. Lastly, the hotel is located in Fortitude Valley and while it’s safe it didn’t feel like it was super safe to walk around at night. Just about the only nice perk was the complimentary self service laundry machines you can use.
Other spaces at this venue
B.i.G
Ultra-modern and versatile, this flexible space is great for medium-sized social events or conferences. Drenched in natural light, it has an in-built table with all the power points you’ll ever need, a brilliant HD TV screen and video conf...
The Library
The Library at Ovolo The Valley is a luxurious space appointed with plush, colourful fabrics, Mediterranean ornaments and Persian rugs – made with intimate soirees in mind. Gather your friends or colleagues and kick up your heels in this in...
The Grand Hall
The Grand Hall at Ovolo The Valley is an epic ‘ballroom-esque’ space with Victorian inspired wall panelling and monochromatic, tropical mural wallpaper. The pillarless room is perfect for larger events like weddings, banquets, cocktail part...
The Games Room
When fun is in order, there is no better space than The Games Room; a stylish and versatile space ideal for private dining, meetings, pre-functions or as a breakout room, featuring Owl video conferencing facilities. The Games Room can be c...
The Harem
Semi-private space. Features plush, colourful fabrics and Mediterranean ornaments and is the perfect space to gather with friends. The Harem at Ovolo The Valley is an elegant and stylish space ideal for meetings, small cocktail functions an...
The Library & The Harem Combined
This is the combined space of The Harem & Library. Luxuriously appointed with plush, colourful fabrics, Mediterranean ornaments and Persian rugs, The Library was made with intimate soirees in mind. Gather your friends or colleagues and kic...
Pool Side
Sunrise to sunset. Boardroom to poolside. Perfect for a sip & munch gathering. Who said events had to be indoors? Whether it’s business or leisure, take the talking pool side. The Pool Side at Ovolo The Valley is the perfect setting for a s...