Norfolk at Pullman Brisbane
Price on request
Corner Ann And Roma Streets, Brisbane QLD 4000, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
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Food & Beverage
Audio Visual Equipment (AV)
Other Amenities & Extras
Reviews for Pullman Brisbane
Jim G
⭐⭐⭐⭐⭐ Excellent Business Stay at Pullman King George Square My recent business trip included a stay at the Pullman King George Square, and I was thoroughly impressed. From the moment I arrived, the check-in process was smooth and efficient, a welcome relief after a long journey. My room was clean and spacious, providing a comfortable environment to work and relax. The hotel truly shines when it comes to service, with staff consistently being attentive and helpful throughout my stay. The location is absolutely amazing. Being right in King George Square, the hotel is incredibly close to shopping, various transportation options, and a wide array of restaurants. This made it incredibly convenient for both my business needs and exploring the city in my downtime. I also had the pleasure of enjoying the great food offered at the hotel's dining venues. Overall, my experience at the Pullman King George Square was exceptional. The combination of a prime location, excellent service, comfortable rooms, and delicious food makes it an ideal choice, especially for a business stay. I would highly recommend this hotel.
C Long
The hotel location is excellent, next to KGS bus station and access to Queen St Mall shopping precinct. Arrival was average, wasn’t greeted or welcomed by the staff member standing at the driveway door entrance when we arrived with our luggage. Check in was ok, some light conversation though no information provided about hotel or facilities, had to ask where breakfast was to be served and to reconfirm it was included in rate I’d booked. Room was nice enough and very clean. Bed very comfy. Minimal amenities provided, basic tea and coffee making, shower cap, cotton pads, comb and sanitary bags. I’d expect a pod coffee machine in a 5 star hotel these days. Does eco friendly cancel out offering a 5 star facility? The ironing board was old and rickety, had lost 2 feet so wasn’t stable, making ironing a bit awkward. Breakfast buffet was ok, had all the things you’d expect to be there, coffee machine offered nice coffee. I’m not sure how hotels are rated these days, but I’d probably give. 4 star at best. My daughter and I had a nice staycation in the city, though I’m glad we stayed when the rates were cheaper than they usually are. Pullman King Balcony Room 567.
Azadeh S
I am writing to express my dissatisfaction regarding several incidents that occurred during my stay at your hotel from April 18, 2025.While I must acknowledge that the reception staff and general hotel employees have been very courteous, I have experienced multiple unpleasant interactions with your restaurant staff that have significantly impacted my experience. My husband booked this stay as a birthday celebration for myself. Initially, He and I planned to travel together, but due to work commitments, he was unable to join me. Despite traveling alone, I paid for a double occupancy package that included complimentary breakfast for two people. The issues I encountered are as follows: Incident on 18/04/2025: After swimming in the pool on a very hot day, I was extremely thirsty and went to the restaurant to get some water. As I picked up a glass, a female staff member approached me rudely, stating, "Don't touch that, I just set those up. If you want water, you need to go over there," while rolling her eyes at me. While I apologized, I believe there should have been clear signage indicating where guests should access water or which items were not for general use. Incident on 19/04/2025: After returning from shopping, I went to the restaurant to get coffee or tea to take to my room. This seemed reasonable as there was a coffee machine in my room, suggesting complimentary coffee/tea service throughout the hotel. I approached a table with tea and coffee supplies that had no reservation signs or "do not touch" notices. A male staff member immediately came over and rudely informed me that these items were "for my high tea customers" and told me not to touch them. When I explained I was a hotel guest simply wanting coffee or tea, he directed me to a machine elsewhere. Upon using the machine he indicated, the same female staff member from the previous day approached me and questioned whether I was a hotel guest. When I confirmed I was, she asked where I got the coffee from and why I didn't purchase it "from over there." When I asked if complimentary coffee and tea were not available to hotel guests, she said "no" and failed to indicate where this policy was posted. She then informed me in a condescending manner that a mocha would cost $6, which I paid. I reported these incidents to reception immediately, and while the manager offered me a $60 credit for lunch or dinner, this doesn't address the underlying issue. I have paid for double occupancy while only consuming breakfast for one person, and I believe I should have been treated with more respect and clarity regarding hotel policies. I hope your hotel has security cameras in these areas that would clearly show there were no signs or notices posted regarding these policies. The footage would also demonstrate the inappropriate behaviour and attitude of your staff members during these interactions. At minimum, I would expect: Clear signage regarding which services and items are complimentary and which require payment Staff training to ensure guests are treated respectfully rather than being made to feel like criminals or unintelligent for not knowing unposted rules Consistency in hotel policies regarding complimentary services Due to these experiences, I regret to inform you that I will not be booking with your hotel in the future, nor will I be recommending it to friends or colleagues. I look forward to your response regarding these matters.
Andrew C
While the hotel lobby presents a polished first impression, it unfortunately creates a misleading sense of luxury. Despite being advertised as a 5-star property, the experience beyond the elevator doors more closely aligns with a 3-star standard. To advertise this hotel as a 5 star residence is laughable. The hallways and rooms had a strong musty odor, with noticeable scents of dust and possible mould. All three rooms I experienced were in need of significant maintenance and attention to cleanliness. Upon check-in, the front desk staff was pleasant, but there was immediate confusion regarding payment. I was informed that a security deposit was required, which I expected. However, when I checked my account from my room, I saw that the full amount for the stay had been charged. I raised the issue with reception, but there was further uncertainty as to whether the booking was prepaid via my company portal. I’ve since requested an invoice multiple times but have yet to receive one. The room issues were more concerning. My first room (Room 654) had what appeared to be blood stains or trails from the bed to the bathroom. The stains had been poorly spot-cleaned but were still clearly visible—even on dark carpet—and appeared to contain organic matter. The severity and volume of the stains were disturbing, and I sincerely hope this has been escalated to hotel management. I was moved to Room 653, directly next door, which was an odd choice given the condition of the previous room. This room had a persistent, loud electronic buzzing from the ceiling that could not be stopped regardless of lights or appliances being turned off. After a second room change, I was placed on the 12th floor. This room was an improvement, but still not without issues: there was dried blood or mucus on the bathroom wall, and signs of water damage on the wall from an adjacent room, where previous patchwork had failed to address ongoing moisture problems. Would never recommend this hotel to anyone paying 4+ star prices and expecting value for money. Absolutely 3 star at absolute best
Dani Tamati
I am incredibly disappointed with my recent stay at Pullman King George Square in Brisbane. - Room Location & Noise: As an Accor Platinum Member, the room allocated to us was right next to the lift, causing noise from the lift going up and down all night. - Room Condition: The room had a strong musty smell upon arrival, was dated and not to my expectations after viewing online what I thought would be 5*. Welcome Amenities: As a Accor Member 'welcome gesture', we received only 3 sweets. This is far less than what I’ve received at more basic Accor hotels, such as our next stay at the Mantra, which included a bottle of wine, gourmet teas and cookies, plus sparkling and still water. - Facilities Issues: - One of the TVs did not work. - The shower curtain was too short, causing water to spill all over the floor, creating a clear trip hazard. - Several power points in the room were not functioning. - There was a cheap, non-compliant power board above the fridge for extra power outlets. It was filthy and not something I expected in a room costing $351 per night. - Dining Experience: At the in-house restaurant, with only about 12 tables occupied, we waited over 45 minutes for our entree after having to ask the staff to check on it. After finishing our very basic entrees, we waited another 20+ minutes for our mains, in a large restaurant that was not busy. - General Condition: The rooms appear not to have been upgraded for a very long time. - Billing & Service: Upon departure, I was advised of an additional charge on my Amex account that was not disclosed or explained. When I briefly raised concerns about the room with the front desk staff and asked for a callback from Angela, I was told a note was made, but I am still waiting for any follow-up. Given my significant annual spending on Accor hotels, this experience is completely unacceptable. I would not recommend Pullman King George Square Brisbane to anyone.
Other spaces at this venue
Presidential Ballroom
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Kennedy Room
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Class and sophistication in its appearance, food, beverages and service. All this, backed with a casual vibe, makes it the perfect place to relax and enjoy. This function space can accommodate up to 100 cocktail style and can be booked pri...
Level 2 Boardroom
Level 2 Boardroom: Hosts up to 10 guests and features a plasma TV with laptop connectivity. Hosting a larger meeting, conference or event? Along with boardrooms and executive meeting rooms for small groups,
Level 4, Boardroom 2
Level 4, Boardroom 2: Hosts up to 6 guests and is located next door to Boardroom 1. osting a larger meeting, conference or event? Along with boardrooms and executive meeting rooms for small groups.
Level 4 Boardroom 1
Level 4, Boardroom 1: Our largest executive meeting room hosts up to 12 guests and features plenty of natural light, plasma TV with laptop connectivity and access to a generous balcony overlooking Brisbane City.
Olivers Boardroom
This area is located inside the Oliver function room and can accommodate up to or 30 theater style and can be booked privately as an event space. Our experienced team invite you to create a bespoke package, tailored to your needs and orga...
Olivers Room
This function space is perfect for conference-meeting and can be booked privately as an event space. Featuring a smooth running conference with spacious and air-conditioned rooms, state of the art audio visual equipment with wireless connec...
King George
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The Connaught Function Room
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Grand Windsor Ballroom
This function space can accommodate up to 500 standing or 300 seated and can be booked privately as an event space. Featuring a smooth running conference with spacious and air-conditioned rooms, state of the art audio visual equipment with...
Lincoln
Making up one third of the Presidential Ballroom, the Lincoln Room provides versatility with 238sqm of conference and event space, windows allowing natural light in, and room for up to 200 guests Our experienced team invite you to create a...