Sixteen Antlers Rooftop Bar at Pullman Brisbane
Price on request
Corner Ann And Roma Streets, Brisbane QLD 4000, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
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Reviews for Pullman Brisbane
C Long
The hotel location is excellent, next to KGS bus station and access to Queen St Mall shopping precinct. Arrival was average, wasn’t greeted or welcomed by the staff member standing at the driveway door entrance when we arrived with our luggage. Check in was ok, some light conversation though no information provided about hotel or facilities, had to ask where breakfast was to be served and to reconfirm it was included in rate I’d booked. Room was nice enough and very clean. Bed very comfy. Minimal amenities provided, basic tea and coffee making, shower cap, cotton pads, comb and sanitary bags. I’d expect a pod coffee machine in a 5 star hotel these days. Does eco friendly cancel out offering a 5 star facility? The ironing board was old and rickety, had lost 2 feet so wasn’t stable, making ironing a bit awkward. Breakfast buffet was ok, had all the things you’d expect to be there, coffee machine offered nice coffee. I’m not sure how hotels are rated these days, but I’d probably give. 4 star at best. My daughter and I had a nice staycation in the city, though I’m glad we stayed when the rates were cheaper than they usually are. Pullman King Balcony Room 567.
Azadeh S
I am writing to express my dissatisfaction regarding several incidents that occurred during my stay at your hotel from April 18, 2025.While I must acknowledge that the reception staff and general hotel employees have been very courteous, I have experienced multiple unpleasant interactions with your restaurant staff that have significantly impacted my experience. My husband booked this stay as a birthday celebration for myself. Initially, He and I planned to travel together, but due to work commitments, he was unable to join me. Despite traveling alone, I paid for a double occupancy package that included complimentary breakfast for two people. The issues I encountered are as follows: Incident on 18/04/2025: After swimming in the pool on a very hot day, I was extremely thirsty and went to the restaurant to get some water. As I picked up a glass, a female staff member approached me rudely, stating, "Don't touch that, I just set those up. If you want water, you need to go over there," while rolling her eyes at me. While I apologized, I believe there should have been clear signage indicating where guests should access water or which items were not for general use. Incident on 19/04/2025: After returning from shopping, I went to the restaurant to get coffee or tea to take to my room. This seemed reasonable as there was a coffee machine in my room, suggesting complimentary coffee/tea service throughout the hotel. I approached a table with tea and coffee supplies that had no reservation signs or "do not touch" notices. A male staff member immediately came over and rudely informed me that these items were "for my high tea customers" and told me not to touch them. When I explained I was a hotel guest simply wanting coffee or tea, he directed me to a machine elsewhere. Upon using the machine he indicated, the same female staff member from the previous day approached me and questioned whether I was a hotel guest. When I confirmed I was, she asked where I got the coffee from and why I didn't purchase it "from over there." When I asked if complimentary coffee and tea were not available to hotel guests, she said "no" and failed to indicate where this policy was posted. She then informed me in a condescending manner that a mocha would cost $6, which I paid. I reported these incidents to reception immediately, and while the manager offered me a $60 credit for lunch or dinner, this doesn't address the underlying issue. I have paid for double occupancy while only consuming breakfast for one person, and I believe I should have been treated with more respect and clarity regarding hotel policies. I hope your hotel has security cameras in these areas that would clearly show there were no signs or notices posted regarding these policies. The footage would also demonstrate the inappropriate behaviour and attitude of your staff members during these interactions. At minimum, I would expect: Clear signage regarding which services and items are complimentary and which require payment Staff training to ensure guests are treated respectfully rather than being made to feel like criminals or unintelligent for not knowing unposted rules Consistency in hotel policies regarding complimentary services Due to these experiences, I regret to inform you that I will not be booking with your hotel in the future, nor will I be recommending it to friends or colleagues. I look forward to your response regarding these matters.
Warren Sutton
I've stayed in the Pullman quite a bit over the past 12mths, but unfortunately, this stay was far from seamless. While the location is fantastic and the staff were incredibly helpful, the overall experience was frustrating due to some key issues. First, on the night I arrived, there was no hot water. After a long day of travel, all I wanted was a warm shower, but instead, I was left with icy water—definitely not what you’d expect from a supposedly high-end hotel. On top of that, the TV in my room wasn’t even connected, which meant no way to unwind with some entertainment. The lift was another ongoing annoyance. It was painfully slow, often taking an unreasonable amount of time to arrive, which made getting to and from my room a hassle—especially during peak times. For a hotel of this standard, these issues really shouldn’t be happening. That being said, I do want to acknowledge the staff, who were genuinely wonderful. They were friendly, professional, and did their best to assist where they could. Unfortunately, great service can only go so far when the basics aren’t up to standard. For the price, I expected much better, and I’d have a hard time justifying staying here again unless they improve these fundamental issues.
Daniel
I usually stay at the Mercure Brisbane King George Square, but for my recent trip, I decided to try the Pullman Brisbane King George Square instead. Both hotels are located in the same area but in different towers, and I had high expectations given my previous positive experiences at the Mercure. This stay was for the Tour de Brisbane 2025 event, and the Pullman turned out to be a great choice in terms of location. The hotel is situated very close to the event venue, which made everything incredibly convenient. It’s also just a short walk from the bus terminal, Central Station, and Queen Street Mall — perfect for getting around the city easily. The staff at the Pullman were warm, professional, and helpful throughout my stay. Their service added a positive touch to the overall experience. While I already had high expectations, I was still pleasantly surprised by the level of hospitality. Overall, my stay at the Pullman Brisbane King George Square was comfortable and enjoyable. I’d definitely consider returning, especially for future events in the area.
Luke K
Generally speaking as far as staff and amenities go it's very good. The room was looking a little worn and tired and considering it's a Pullman branded hotel I'd expect slightly better especially with the bathroom. The paint around the door was single coat and clearly not prepared properly. The tiles had a lot of repairs and holes from previous hardware filled long with the lights not having the glass covers etc.
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