Apollo Room 1 at Mantra Legends Hotel
Price on request
25 Laycock St, Surfers Paradise QLD 4217, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the venue prior to booking to ensure you have the most up-to-date information.
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Reviews for Mantra Legends Hotel
Jordani Rodrigues
I am writing to share my recent experience at your establishment, which was quite disappointing and distressing. The other day, while returning back to the hotel from work, I encountered a situation where none of the lifts were operational. I approached a staff member, whom I believe works in the engineering/housekeeping office, it was a lady short hair to inquire about what was happening. Unfortunately, I was met with rudeness that I found unacceptable. The only response I received was a curt "wait," delivered in a very dismissive manner. When I sought further clarification, her attitude became increasingly disrespectful. As a guest, I was shocked by the level of hostility I experienced, and it seemed that other guests around me shared my disbelief at the treatment I received. At one point, I was even told to "shut up," which I found incredibly unprofessional. Additionally, there was a lack of communication regarding the situation with the lifts. Many of us were left waiting without any information, which added to our frustration. I believe that such behavior should not be tolerated in a hospitality environment, and it raises concerns about staff training in customer service. I suggest that measures be taken to ensure that staff understands the importance of hospitality and effective communication. Perhaps implementing audio-visual monitoring could help in addressing such situations in the future. Thank you for your attention to this matter. I hope to see improvements in the future that reflect the standards of service that Accor is known
zaneta naumovska
We recently stayed at Mantra legends in Surfers paradise and I wanted to take a moment to thank the hotel manager, Elena, for making our stay so memorable. From the moment we arrived, Elena made sure everything was perfect, ensuring we had everything we needed and offering great local recommendations. Her professionalism and attention to detail were evident, and they truly went above and beyond to make us feel welcomed. Thanks to her exceptional service, our stay was stress-free, even during a natural disaster (cyclone Alfred), and we felt genuinely cared for as guests. Elena went above and beyond to make us feel safe and secure during the unfortunate event. I highly recommend Elena to anyone looking for excellent service, and we’ll certainly be returning on our next trip. Thank you, Mantra legends and thank you Elena☺️
Dominic Wan HOTEL
Stayed at Christmas time, 20 - 26 Dec 2024. Dahlia was super helpful, her service was 6 stars! Francisco was super helpful for hotel booking, 6 stars! Housekeeping also very helpful on my special request, some extra towels, blankets in the very very late night, still very pleasant, 6 stars! Stayed at 2 different rooms, both were very very nice, neat and tidy. All accor never disappoint me.
Shamira Port-Louis
1 bedroom apartment style. Very nice with our own balcony. Breakfast was nice. There was no disposable shower cap or other small bathroom items, which I was expecting. Body wash, shampoo, conditioner, and cream supplied. Very noisy from the streets below and we were up 16th floor. But still worthy of staying.
Raees Ali
The location was great. The rooms are tired and in need of renovation though. On the second to last day our room was not cleaned well. Tea and coffee were not refilled, used glasses ware left out and beds very loosely made. Someone also dropped all of our cosmetic powder while cleaning and didn’t inform us - may seem like minor gripes but paying premium prices during peak season you could get better value elsewhere in surfers. I have previously stayed here and enjoyed it but the service seems to have gone downhill since then.