Garden Terrace at Mantra Legends Hotel
Price on request
25 Laycock St, Surfers Paradise QLD 4217, Australia
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Reviews for Mantra Legends Hotel
Aerleybird
We had a great experience at the mantra legends. The best location ever! Right next to all the places we wanted to go (Skypoint, Alfresco, pancakes in paradise), and so close to the tram for anywhere else you want to go. The room was great (nice firm bed, plenty of outlets, storage closet, table and chair, kitchenette that even had a stove). It was as clean as expected with all the amenities you need. I think we may have got a free upgrade to an ocean view room because I only paid for "city views", $180 as an Accor member. The only change I'd ask for would be a better blanket/quilt, there was only one thin blanket. All the staff we dealt with at reception were really nice when we checked in/out, very helpful. They even let us leave our car in their parking garage after checkout while we went and had breakfast. The only unfortunate thing is that the pool and spa weren't heated so that was disappointing, also the spa was very small. Had we of had a longer stay this would have been more upsetting as we often like to relax in the spa. They have a lot of outdoor space that was not being used, I'd recommend they could add a hot tub. Overall this was a great experience.
Shane Jenke
Great location but we didn’t feel like the amount of money we paid was worth what we got. The room was nice however the bathroom was old and run down it needs a lot of attention. Housekeeping was well below average the room was never vacuumed our sheets where never changed all they did was give us new towels which weren’t always clean some had stains on them the room was never cleaned on time normally done 12:30-2 not good enough. The pool was nice clean however the spa had a few tiles missing and was very sharp. Overall a good holiday unfortunately the things I mentioned left us unsatisfied and disappointed. On last thing before I go it looked like they where running the hotel very cheaply the lack of staff seemed a bit weird the Concierge was non existent and the activity desk wasn’t open almost looked abandoned.
Cathy Lengyel
Good facilities, although a bit dated. Good location, close to transport, shops, restaurants. Staff on the whole unhelpful. Housekeeping very poor. Room not serviced on several occasions, without us having to ask and even then reception staff appeared to think this was too much trouble. I would not stay here again because of the poor customer service
Sonja Porter
A really good hotel in the middle of Surfers Paradise. We had ocean views and a balcony, and the door had great sound proofing so it shut out the street sounds at night. Really close walking distance to the main shopping area, night markets, supermarkets, dining and beach. Staff were courteous and room was clean.
Maria Christo
I booked and paid for a room with a walk-in shower due to my mobility issues. What I got instead was a room with a bathtub—completely unsuitable and painful for me to use. When I brought this to the attention of reception, they said they could move me only if I paid extra. Excuse me? I already paid for the correct room! Why should I pay more to get what was advertised? They offered a "complimentary breakfast for two" for one morning as compensation—what a joke. That doesn't fix the fact that I was physically struggling the entire stay. It feels like they deliberately put me in the wrong room to try and upsell me. The complete lack of care or concern for my situation was appalling. I felt dismissed and ignored—especially considering my mobility issues. This is not just poor service—it's misleading, exploitative, and downright unethical. I will never stay at a Mantra property again, and I will be warning others to avoid them as well.