Market Lane Bar at InterContinental Melbourne The Rialto
Price on request
495 Collins St, Melbourne VIC 3000, Australia
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Reviews for InterContinental Melbourne The Rialto
Chang Guan
The hotel is so rich in history and elegance. First of all, the Rialto and Winfield buildings are just beautiful. They were built from 1888 to 1891 and the Rialto is saved in whole. Being able to literally stay in it is my pleasure. Secondly, the hotel is relatively modern and the room is clean and well maintained. Although it was reimbursed around 2007, it is still not that dated. The aroma in the lobby and the room is enjoyable. Thirdly, the suite itself is spacious and luxurious as we stayed in one of the signature suites. It has views of Collins Street. With the double glass windows, you won’t be disturbed by the traffic. But maybe because it’s a listed building, we cannot open the window. But the air conditioning is working really well. Fourthly, the bathroom is wonderful. It’s so spacious with capacity for around 4 people using it in the same time I think. The jet bath and shower systems are fabulous. Coming with bath salt and Byredo amenities, you can definitely enjoy your stay here. Meanwhile, it’s notable that the ambassador and IHG one rewards are well recognized here. The service I got including upgrading is so exceptional and I sincerely appreciate it. And staff are highly professional and responsive. They know how to take care of their residents in need. And staff and chef at the Club are professional and very helpful as well (Pancake there is recommended). Last but not least, the breakfast at Alluvial restaurant is good with plenty of choices. The chef at egg station is highly skilled. As a hotel enthusiast, I highly recommend this hotel especially if you’re a fan of historic buildings.
P Li
I want to say that my experience at the intercontinental Hotel Melbourne is very excellent service. Even though I’m not a hotel guest, but my friend really need to use the bathroom but cannot find any public bathroom. The front office gentleman on duty and the duty manager are very welcoming. He said yes to me with a beautiful smile and assist him to the bathroom , without any judgment. Very good on the intercontinental, Melbourne teams and excellent customer service. Definitely one day I will stay at urs beautiful hotels again. And lastly, the hotel is very luxury with the beautiful sense everywhere. Love it.
Rodney A
I have stayed at this property several times over the years, but feel that the overall service and hospitality, primarily in the Executive lounge is below par, and dropping, for the level of what it should be at an Intercontinental Property. As a Diamond Ambassador member, staying over 160+ nights a year at various Intercontinental properties globally, and other brands, this is far by one of the below average exec lounge food experiences i have had in the past few years. During my six night stay, the food at the lounge was terrible, soggy, as if it had sat out the back in warmers for hours, and you could get better tasting food served at a corner seven eleven! The several times i visited the lounge for evening canapes, it was the same, and yes, i made them well aware that they shouldn't be serving this quality to guests that gain access, either via loyalty or paying, as its terrible! I made three attempts to contact management at the hotel, with no reply to my experience and or feedback, once again, disappointing. One occasion at the hotel, the duty manager was floating around, and i made him aware that the bread that was out, wasn't fresh and was stale, he immediately assessed the bread, acknowledged it was old and stale, and made the staff replace the bread to fresh and crunch bread - but this shouldnt need to happen at a 5 star hotel. The rooms are nice, comfortable, staff at the front desk are helpful and welcoming, and the concierge are always smiling and welcoming you back. The bar downstairs is a great spot for a cocktail, peaceful, but the service can be slow and lacking with limited staff on the two times i went for a drink and had to wait 15mins for a beer as they were serving others food and making cocktails. I will make a point to follow this feedback up through the IHG Ambassador channels, but come on Intercontinental Melbourne, i want to stay more at the hotel, but you're letting yourselves down!! Lastly, post staying at your property in February, i went on to immediately stay at Intercontinental Adelaide, Wellington NZ & Auckland NZ properties, and sorry to say, you should be visiting these properties and learning how they provide top notch tasty canapes for their guests in the evenings. Hotel is nice, location is good, staff friendly and they are trying to do their best, but it seems in the background perhaps cost cutting has become apparent and the customers are now taking the brunt of it with lack of service and quality. For the price you pay, you can do better IHG.
Isobel Kay
We had a fabulous stay at the Rialto. Everything was amazing. The staff in the Club Lounge were extremely efficient and helpful. The hotel is like a lovely escape from the hussel and bussel of Melbourne Our rooms were very comfortable and beautifully clean. We were very fortunate to meet just by chance the Gen
Jenn S
We were not given the guaranteed upgrade as permour status and instead offered us some points (which post our stay we had to follow up), they also didn't tell us about the drinks voucher so we didn't use any of it. The room was cosy, mattress seems old and it was felt like a slump than soft. Amenities were standard of intercontinental but not the slippers. Surprised to find those cheap disposable slippers in a 5 star hotel. Location is great, not right in the thick of it but very convenient to restaurants, public transport and walking distance into city centre. Of all the intercontinentals, I'd say this one lacks in the service and the details so it's not quite the 5 star experience but at 5 star price.
Other spaces at this venue
Laneway Room 1&2 or 2&3
Running along the entire length of one of the heritage buildings, The Laneway Rooms are a blend of heritage and modern Melbourne culture. The stripped back brick walls with views to a commissioned graffiti mural by The Blender Studios’ stre...
Bluestone Wine Lounge
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Wheat and Wool
With period-style windows overlooking the atrium and heritage ironwork, the Stock & Trade and Wool & Wheat meeting rooms pay homage to Melbourne’s past. Running along the length of the Winfield Wing, the rooms can be used as either ...
Stock and Trade
With period-style windows overlooking the atrium and heritage ironwork, the Stock & Trade and Wool & Wheat meeting rooms pay homage to Melbourne’s past. Running along the length of the Winfield Wing, the rooms can be used as either ...
Alluvial Restaurant
Nestled between the two wings of the hotel, Alluvial Restaurant can transform into a unique and memorable event space. From long table dinners, to cocktail receptions with space for entertainment and unique installations or displays; this s...
The Laneway Rooms
Running along the entire length of one of the heritage buildings, The Laneway Rooms are a blend of heritage and modern Melbourne culture. The stripped back brick walls with views to a commissioned graffiti mural by The Blender Studios’ stre...
Wool Room
With period-style windows overlooking the atrium and heritage ironwork, the Stock, Trade, Wool and Wheat meeting rooms pay homage to Melbourne’s past. All four meeting rooms are located next to each other for breakout convenience and are id...
William Pitt Boardroom
The William Pitt has a capacity of up to twelve boardroom style or 20 on banquet rounds. With its own private pre-function area, this boardroom provides a quiet haven away from the main atrium, perfect for small groups.
Wheat Room
With period-style windows overlooking the atrium and heritage ironwork, the Stock, Trade, Wool and Wheat meeting rooms pay homage to Melbourne’s past. All four meeting rooms are located next to each other for breakout convenience and are id...
Trade Room
With period-style windows overlooking the atrium and heritage ironwork, the Stock, Trade, Wool and Wheat meeting rooms pay homage to Melbourne’s past. All four meeting rooms are located next to each other for breakout convenience and are id...
Thomas Fallon Boardroom
Accommodating groups of up to eight, the Thomas Fallon boardroom offers a secluded environment for business meetings complimented by space for in-room refreshments, away from all distractions. With its own private pre-function area, this bo...
Stock Room
With period-style windows overlooking the atrium and heritage ironwork, the Stock, Trade, Wool and Wheat meeting rooms pay homage to Melbourne’s past. All four meeting rooms are located next to each other for breakout convenience and are id...
Richard Speight Boardroom
Accommodating groups of up to eight, the Richard Speight boardroom offers a secluded environment for business meetings complimented by space for in-room refreshments, away from all distractions. With its own private pre-function area, this ...
Patrick McCaughan Boardroom
Seating up to twelve, the Patrick McCaughan Executive Boardroom is the most impressive small meeting space. Features including high backed leather chairs, a polished wooden table, and a private reception area provide both comfort and conven...
Laneway Room 1 or 3
Running along the entire length of one of the heritage buildings, The Laneway Rooms are a blend of heritage and modern Melbourne culture. The stripped-back brick walls with views to a commissioned graffiti mural by The Blender Studios’ stre...
Laneway Room 2
Running along the entire length of one of the heritage buildings, The Laneway Rooms are a blend of heritage and modern Melbourne culture. The stripped back brick walls with views to a commissioned graffiti mural by The Blender Studios’ stre...
The Auction Room
The Auction Room is a sophisticated event space that blends rich history with modern elegance. Once a hub for trade and auctions in the late 19th century, the room retains its heritage charm with original brickwork and windows that flood th...