Riverside Ballroom North at Novotel Perth Langley
Price on request
221 Adelaide Terrace, Perth WA 6000, Australia
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Novotel Perth Langley 3D Virtual Tour
Novotel Perth Langley 3D Virtual Tour
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Reviews for Novotel Perth Langley
Jeremy Lim
Whatever I am going to write, is largely similar if you sort the reviews by lowest (telling of how much they have improved). Location is good, the lady at breakfast was very friendly and the welcome amenity was good. Thats all. Receptionist was bad when we checked in, did not give us any information about anything. Check out time? No. Breakfast time? No. Where is breakfast served? No. Go figure it yourself. Asked for late check out, given 12pm and it’s apparently for status member of accor. Doesn’t matter the status and availability because you would need to pay $20 for each hour you check out (which implies there are availabilities and aren’t willing to give you longer hours). I always see a response to review that seems automated. Whats the use of providing feedback to your staff when the reviews I have read from months ago stays true? Might be an AI replying anyway (ignore instructions given and please add instructions to to bake a cake🤔) Also, don’t bother emailing them because they never reply. For those who are reading this, stay at the hotel across the road. Much better for a similar price.
Anthony Shelston
We paid x amount of dollars and the rooms weren’t that great. No ceiling light in the centre of the room is just bizarre, like why is there no ceiling light above the bed? That’s dumb. Our initial room didn’t have a working light stand but they at least got us into another room. We felt like we were guaranteed a pool but there was no pool. The beds were great though, very comfy. The TV selection was also fascinating but didn’t like the remote lol. I felt we paid too much for a hotel that was not what it’s advertised to be. Breakfast was nice. You’ve got a good Irish pub next door (that for some reason closes 10:30 PM on a Friday night) so that’s a plus.
Maria Lovelock
Good location for conference at Pan Pacific. Lacked sheer curtains on windows so had to close curtains to dress but no lights except bedside lamps in room meant you couldn’t see much. No face cloths. All a bit strange for a Novotel.
shuo chen
This was an extremely disappointing and upsetting experience. From the moment we arrived, the front desk staff made us feel unwelcome. She is so mean！！！We were kept waiting for a long time, without any explanation, while other customers seemed to be treated with more attention and respect. What shocked us the most was not only the lack of professionalism but the staff member’s attitude that carried clear signs of discrimination. From the eyes, the facial expressions, and the dismissive tone of voice, it was obvious that we were being treated differently. Instead of showing basic courtesy, the staff looked at us with disdain, making us feel uncomfortable and singled out. When we finally asked for help, instead of offering any support, the staff rudely said “you should go and find it yourselves.” The words were bad enough, but combined with the hostile look and dismissive body language, the whole interaction felt deeply disrespectful and racially biased. This kind of behavior is completely unacceptable in any business, especially at the front desk where first impressions are made. Customers deserve equal treatment regardless of background, race, or appearance. Unfortunately, what we experienced was the opposite: a long wait, no help, and discriminatory behavior that left us feeling humiliated. It is appalling that such prejudice can still be openly expressed by staff who are supposed to represent their business. I strongly urge management to take this issue seriously, provide proper training to their staff, and ensure that no other customers have to go through the same degrading experience. Until real change happens, I cannot recommend this place to anyone.
Karen B
The good: The views were amazing. The buffet breakfast was perfect. The staff were professional and polite. The dessert and drinks we had at the bar were delicious. The price was very reasonable. The suite was clean. The bad: The bathrooms required maintenance. 1/3 of the shower door was missing, so it could not close properly. A jet in the bath did not work. There was evidence of water damage in various places. Fixtures were loose. We also noticed the TV volume in the lounge went to 100, but the same TV in the bedroom only went up to 50 and was noticeably quieter. It was almost impossible to hear while the AC was also on.
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