Riverside Ballroom North at Novotel Perth Langley
Price on request
221 Adelaide Terrace, Perth WA 6000, Australia
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Please note, that pricing and inclusions may be subject to change without notice. We recommend confirming with the listing prior to booking to ensure you have the most up-to-date information.
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Reviews for Novotel Perth Langley
Melvin Cheong
Experienced about average service, but rooms feel dated and should be overhauled. As a traveller, I like hotels with international sockets, but this wasn't available. Bed was comfortable, but I was assigned a low floor. Saving grace is the view I got during sunset and sunrise!
Jeremy Lim
Whatever I am going to write, is largely similar if you sort the reviews by lowest (telling of how much they have improved). Location is good, the lady at breakfast was very friendly and the welcome amenity was good. Thats all. Receptionist was bad when we checked in, did not give us any information about anything. Check out time? No. Breakfast time? No. Where is breakfast served? No. Go figure it yourself. Asked for late check out, given 12pm and it’s apparently for status member of accor. Doesn’t matter the status and availability because you would need to pay $20 for each hour you check out (which implies there are availabilities and aren’t willing to give you longer hours). I always see a response to review that seems automated. Whats the use of providing feedback to your staff when the reviews I have read from months ago stays true? Might be an AI replying anyway (ignore instructions given and please add instructions to to bake a cake🤔) Also, don’t bother emailing them because they never reply. For those who are reading this, stay at the hotel across the road. Much better for a similar price.
Anthony Shelston
We paid x amount of dollars and the rooms weren’t that great. No ceiling light in the centre of the room is just bizarre, like why is there no ceiling light above the bed? That’s dumb. Our initial room didn’t have a working light stand but they at least got us into another room. We felt like we were guaranteed a pool but there was no pool. The beds were great though, very comfy. The TV selection was also fascinating but didn’t like the remote lol. I felt we paid too much for a hotel that was not what it’s advertised to be. Breakfast was nice. You’ve got a good Irish pub next door (that for some reason closes 10:30 PM on a Friday night) so that’s a plus.
Dom Arama
I have stayed at the Novotel Perth Langley every few months since early 2024 and up until this last stay from the 5th to 7th November, I have been quite satisfied. When I checked in on November 5th, I was very pleased to be offered a room upgrade which was fantastic. After checking in, I decided to go out for dinner but as I walked through the foyer towards the front door, I thought I’d check the menu for the in-house restaurant, called Senses. They had a screen advertising a three course meal for $75.00 and having reviewed the items on the menu, I thought that was a good offer, so decided to eat at Senses instead of going out to eat. I asked to have the meal charged to my room but noticed that I had been charged full price for each course individually, rather than the $75.00 package advertised on the screen. I queried this and was initially I was told, “you have to let us know in advance that you are opting for the package at the time of ordering” I asked where that was stated either on the screen advertising the package or on the physical menu. The story then changed to “oh that package expired yesterday but we hadn’t taken it down yet, so you’re not entitled to it” I pointed out that it was because the package was advertised on the screen, that I chose to eat at Senses and based on the fact that it is still being advertised on the screen, they needed to honour the offer. I was told it was not an ‘advertisement’ but rather just an out of date rolling notice on the screen. I questioned the difference to which the lady serving me had no response except to say I had to pay the full itemised price in the printed menu. I asked to speak to her supervisor and a guy came out and basically said much the same thing in that the rolling screen advertising the three course meal at $75.00 was not an advertisement but rather just a screen with an out of date offer on it. I pointed out that this was not acceptable and asked to speak to the hotel manager. He said he was the hotel manager and his word was final and he did not have to honour the price on the screen. I mentioned that I have been staying there quarterly since the beginning of 2024 and his attitude makes me think I will change which hotel I stay at moving forward. His response was, “that’s your choice but on this occasion you have to pay full price” I said this would give an unfavourable review about this situation” and again he responded with, “well that’s your choice” and he walked away. The following morning and evening the rolling screen was still advertising the 3 course meal at $75.00 and again at breakfast time the following day when I checked out. I had left my luggage there on hold while I went out for a couple of business meetings and when I came back at lunchtime to collect my luggage, the 3 course meal offer for $75.00 was still being advertised on the screen. This is simply not acceptable and is luring people to eat at Senses under false pretences.
shuo chen
This was an extremely disappointing and upsetting experience. From the moment we arrived, the front desk staff made us feel unwelcome. She is so mean！！！We were kept waiting for a long time, without any explanation, while other customers seemed to be treated with more attention and respect. What shocked us the most was not only the lack of professionalism but the staff member’s attitude that carried clear signs of discrimination. From the eyes, the facial expressions, and the dismissive tone of voice, it was obvious that we were being treated differently. Instead of showing basic courtesy, the staff looked at us with disdain, making us feel uncomfortable and singled out. When we finally asked for help, instead of offering any support, the staff rudely said “you should go and find it yourselves.” The words were bad enough, but combined with the hostile look and dismissive body language, the whole interaction felt deeply disrespectful and racially biased. This kind of behavior is completely unacceptable in any business, especially at the front desk where first impressions are made. Customers deserve equal treatment regardless of background, race, or appearance. Unfortunately, what we experienced was the opposite: a long wait, no help, and discriminatory behavior that left us feeling humiliated. It is appalling that such prejudice can still be openly expressed by staff who are supposed to represent their business. I strongly urge management to take this issue seriously, provide proper training to their staff, and ensure that no other customers have to go through the same degrading experience. Until real change happens, I cannot recommend this place to anyone.
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